Customer Support Specialist

6 months ago

Calgary, Canada CTR Refrigeration Full time

**Responsibilities**:

- Provide timely and concise communication/assistance with Customers in **High Caliber Retail store **about our company, products and services
- Provide Excellent customer service to both internal and external customers
- A/R Receipt Batch Entry (enter customer payments)
- Daily Posting (A/R, A/P)
- Process customer credit card payments for Retail/Cash accounts
- Monitor and follow up on Retail Past Due A/R Accounts/Ageing
- Daily Cash/Credit Card Reconciliation
- Count and monitor weekly cash drawer float
- Monitor, prioritize and organize work flow for customer quotes, entering sales orders/invoices, payments and any correspondence
- Learn knowledge of the products/services in the High Caliber Retail department
- Excel at working in Sage Accpac for customer orders/invoicing and POS Orion for High Caliber Retail department
- Take Retail calls over the phone/in person and process sales orders in Accpac accurately for pick up or shipping, getting all details from customer accurately and efficiently
- Process online webstore orders accurately for pick up or shipping, coordinate any details with customer/coworkers regarding shipping or products
- In High Caliber webstore, take pictures, maintain pricing and product details
- In High Caliber webstore, process customer orders daily, communicate with customers regarding products and shipping, follow up if needed
- Organize and Maintain showroom by facing/rotating products, stocking shelves, creating price tags/signage, product displays
- Add content and pictures to company social media accounts (Facebook & Instagram)
- Re-package any products that need to be done
- Provide exceptional customer service with Retail and Refrigeration Teams, from time of order to follow up after shipping
- Have a flexible schedule to work pre-scheduled events (Saturdays, customer events or annual inventory count)
- Cross-training with other Retail staff to cover for holidays, coverage, etc
- Main contact for office equipment (Konica Minolta Copier/Scanner, printers) for maintenance/issues/ink
- Main contact for ordering office supplies through Madill (paper, cartridges, office supplies)
- Main contact for incoming mail coordination and distribution
- Main support for postage machine (obtaining funds to operate) and any operational issues
- Conduct monthly office inspections and coordinate any COR Safety Program tasks
- Cross train with Inventory Specialist to learn all supply chain components of creating price structures, create Purchase Orders for immediate and seasonal items, Receipt of Goods
- Cross Train with Inventory Specialist to ship orders/products and Receive products
- Sausage Class Coordination - arrange all details for Sausage Making Classes, including cleaning Staff and Test Kitchens, arrange for supplies, contact students, coordinate all booklets/aprons and supplies
- Availability to work pre-scheduled flexible hours to accommodate Sausage-Making Classes, Events, annual inventory and the odd seasonal hours
- Maintain regular consistent and professional: attendance, work standards, punctuality, office attire adhering to relevant health & safety procedures and company culture

**Required Skills, Experience, and Training/Education**:

- High School Diploma
- Knowledge of basic Accounting
- Experience in administrative office environment
- Experience in Retail environment
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience working in Great Plains Software or like program is an asset
- Excellent interpersonal / team building skills, reliable and trust worthy
- Be adaptable, accountable and an analytical thinker
- Have reliable transportation
- Ability to effectively communicate (verbal and written) in a wide variety of settings with a wide variety of people
- Effective, organized, time management and problem solving skills
- Demonstrated attention to detail while maintaining a high level of accuracy
- Ability to work under pressure

Comprehensive Extended Medical and Dental Package offered through leading Canadian benefits provided after 90 days of employment.

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