Remote Operations Specialist Part-time

2 months ago

Cambridge, Canada Final Mile Logistics Inc. Full time

**Primary Function**

To maximize and manage shipment transactions by effectively using fleet and partner carriers while providing excellent customer service and adhering to company processes and procedures.

**Key Responsibilities**
- Respond promptly to all shipment requests,
- Develop effective solutions for customers,
- Optimize fleet utilization to maximize contractor & company income,
- Manage the successful movement of shipments and meet customer expectations,
- Provide effective communication to and between external and internal customers,
- Monitor and record relevant shipment information systematically,
- Monitors, responds to, and manages load boards,
- Respond effectively to service failures,
- Calculate billing rate & negotiate costs for shipments,
- Maintain overall gross margin goals,
- Manage successful execution of dedicated trucking commitments,
- Create and execute back up plans for each Dedicated run,
- Assist and coaches fleet contractors as appropriate,
- Maintain positive fleet relations,
- Adhere regulatory requirements and company policies,
- Assist other team members,
- Assist with training and orientation of team members,
- Promote the company,
- Other duties as assigned.

**Qualification**
- Great communicator,
- Learns and adapts quickly to software programs and technology in general,
- Able to multi-task effectively,
- Can work under pressure effectively,
- The following are not necessary but would be considered assets:

- Previous experience in a similar role,
- Previous experience using a Transportation Management System (TMS,
- Previous delivery driving experience,
- Working knowledge of FMCSA, MTO, CBSA, CBP, and DOT regulations,

**Shift**
- Weekends Friday evening* through Monday morning, and occasional vacation and illness coverage.
- This is a remote work from home position.
- Friday starts at 5pm presently but will change to 9pm when we add a 12pm to 9pm Dispatch shift in approximately one month.

Training will be done in person in Cambridge, ON.

**Job Type**: Part-time

**Salary**: $20.00-$50.00 per hour

**Benefits**:

- Flexible schedule
- Paid time off
- Work from home

Schedule:

- Every Weekend
- On call

Supplemental pay types:

- Commission pay

Application question(s):

- Will you be able to attend training in person in Cambridge Ontario for this job?

**Education**:

- Secondary School (preferred)

Work Location: In person

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