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Business Operations Process Specialist

4 months ago

Cambridge, Canada Farm Mutual Re Full time

**Join our Canadian reinsurance company and help us empower and advance our mutual insurance community**

We have an excellent opportunity to join one of Waterloo Region’s top employers as a Business Operations Process Specialist in our Business Operations department. With this position, you will have the opportunity to join a culture that takes pride in being honest, delivering on promises and is committed to doing what is right.

This position offers a hybrid work schedule.

**The Role**:
Reporting to the Team Lead, Business Operations, the Business Operations Process Specialist is responsible for taking ownership over the tracking and processing of system information such as contracts, claims loss activity and financial transactions, collecting and compiling information for reporting and distribution purposes, responding to internal and external requests for assistance and coordination and administrative functions supporting day-to-day operations and essential business processes. Additionally, the Business Operations Process Specialist should demonstrate a proficient ability to identify opportunities within current state processes and opportunities to improve, driving efficiency and effectiveness across the organization.
- Follow a process-driven approach to compile information from various sources to populate key reports and tools for distribution internally and to business partners providing business insights and helping drive business decisions
- Provide support to and liaise with internal and external work partners providing an important level of customer services through the accurate and timely fulfillment of requests
- Provide continuous improvement ideas to support the evolution of essential business processes and the development of risk controls and workflows to improve service delivery
- Responsible for learning and effectively executing various tasks within the Business Operations team to support peers during high volume periods and for business continuity purposes

**Your Skills and Qualifications**:

- You have post secondary education with 3 years experience in a process-oriented role or relevant experience
- You have strong interpersonal skills with an enthusiasm for building relationships and a demonstrated ability to showcase leadership within your peer group
- You are a critical thinker with strong problem solving skills, able to analyze complex situations and make well-informed decisions to overcome challenges and achieve objectives
- You have strong attention to detail and are highly organized
- You have the ability to prioritize to meet timelines and demonstrate flexibility to adapt
- Proficient in navigating various software and tools and have a strong capability of identifying opportunities to leverage them to streamline processes, enhance efficiencies and drive strategic initiatives forward

**Join Our Team**

Recognized as one of Waterloo Area’s Top Employers 2024 as well as one of Canada’s Greenest Employers 2024, at Farm Mutual Re we are committed to inclusion for all and cultivating belonging where everyone can be their authentic and best selves.

Operating since 1959, Farm Mutual Re is a general reinsurer, sharing in the property, automobile, liability, and other risks originally accepted by insurance companies operating principally in Canada.

We’re passionate about empowering and supporting our employees and business partners. Our relationships are the foundation that helps us advance the mutual insurance community. We take pride in giving back to our community and the environment. We hold ourselves accountable for the promises we make to our members, employees, and valued business partners.

Our office is in Cambridge, Ontario off the 401 in a state-of-the-art, environmentally friendly building. Our employees enjoy perks including complimentary access to an on-site gym, a variety of fitness classes and wellness sessions, as well as the flexibility to work remotely as we embrace the modern hybrid work environment. Our culture is supportive of achieving a balanced and healthy lifestyle. In addition to a great working environment, we invest in our employees continued professional development, offer a competitive salary, employer-paid benefits, pension plan and more.

**How to Apply**:
Don’t miss this opportunity to join our team. Visit our website and complete our Employment Application found on our Careers page.

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Wellness program
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 3 years (required)

Work Location: Hybrid remote in Cambridge, ON N1T 1Z6