Customer Service/sales Representative

3 weeks ago

Burnaby, Canada BMG Industries Inc. Full time

**About Us: BMG Industries Inc.**

Founded in 2015, BMG Industries Inc. set out with an aspiration to make a significant mark on Canada's e-commerce landscape. Today, having navigated the challenges and opportunities that came our way, we have experienced commendable growth and are now setting our gaze beyond Canadian territories, aiming for a substantial presence in the U.S. market and further.

Our approach is rather direct: We pinpoint exceptional products, ensure they're priced attractively, and then rely on our adept marketing team to promote them effectively.

What differentiates BMG Industries Inc. in the bustling e-commerce market?

**Vertical Integration**: Instead of depending on third-party logistics, we've invested in our own warehouse. This not only streamlines our operations from sourcing to delivery but also gives us better control over our supply chain's entirety.

**Dedicated In-House Team**: Our belief is that effective branding is as crucial as the product itself. Supporting this conviction is our team of in-house UX/UI designers, graphic artists, social media experts, and videographers. Their collaborative efforts ensure that our products aren't just sold but are presented in a way that resonates with our audience.

**Our Unique Edge**: This combined operational and creative approach provides us a distinct advantage, helping our brands stand out in a sea of e-commerce offerings.

For those newer to the field and looking to delve deep into the e-commerce sector, BMG Industries Inc. offers a unique opportunity. While we do promise a conducive working environment, it's the learning experience and the chance to be part of a growth-centric company that truly makes the difference.

**Your Role**

This multifaceted role demands an individual who can efficiently address real-time challenges, such as rerouting packages, while also possessing the finesse to liaise with wholesale clients, ensuring their needs are consistently met and relationships are nurtured.

**Key Responsibilities**:
**Customer Service Excellence**: Address customer queries promptly, whether from individual buyers on our platforms or wholesale partners.

**Package Management**: Act swiftly in cases where packages face issues. This includes rerouting or providing solutions to ensure customer satisfaction.

**Liaison with Virtual Assistants**: Collaborate with VAs to manage feedback on Amazon, aiming for resolution and continual service enhancement.

**Call Management**: Handle incoming calls, ensuring they are effectively routed and that callers receive comprehensive assistance.

**Wholesale Client Relationship**: Serve as the primary contact for wholesale clients, understanding their needs, addressing their concerns, and maintaining a positive, productive relationship.

**Sales Quotations**: Craft and send tailored quotes to clients based on their requirements.

**Order Oversight**: Track and monitor orders, intervening proactively when issues arise.

**Digital Expansion**: Contribute insights and feedback as we diversify our sales platforms, especially focusing on enhancing our proprietary website's user experience.

**Feedback Loop**: Regularly gather feedback to refine our processes and enhance customer satisfaction across all platforms.

**Qualifications**:
Proven experience in a combined customer service and sales role.

Exceptional communication skills, both oral and written.

Familiarity with e-commerce platforms, especially Amazon, is an asset.

Acumen to manage challenges in real-time, such as package rerouting.

Strong interpersonal skills, particularly in relationship management with key clients.

Proficiency in CRM tools and other relevant software.

A proactive approach, anticipating challenges and acting before they escalate.

**Key Responsibilities**:
**Customer Service Excellence**: Efficiently address and resolve queries from our platform users and wholesale partners.

**Package Management**: Handle any challenges related to packages, including rerouting or finding quick solutions to delivery issues.

**Wholesale Client Liaison**: Act as the primary contact for wholesale clients, fostering a positive, lasting relationship.

**Cold Calls**: Utilize downtime to proactively make cold calls to qualified leads, aiming for sales conversions.

**Commission-Based Sales**: Actively seek out new clients and sales opportunities, earning a commission for every successful conversion you initiate.

**Order Management**: Monitor orders diligently, ensuring a seamless customer experience.

**Feedback Implementation**: Regularly gather and act upon feedback to optimize our services.

**Qualifications**:
Solid experience in a customer service and sales capacity.

Excellent communication skills, both verbal and written.

Familiarity with e-commerce platforms, particularly Amazon.

Aptitude for managing challenges promptly, e.g., package rerouting.

Strong interpersonal and relationship management skills.

Experience with CRM tool

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