Technical Support Representative

2 weeks ago


Nepean, Canada Versaterm Public Safety Full time

Versaterm Public Safety is an Ottawa-based vertical marketing software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire and EMS agencies across North America and the Caribbean.

THE POSITION

Adashi Systems is a dynamic, entrepreneurial firm looking for exceptional people to join in our passion to help public safety agencies. As a leading software developer in the Public Safety market, we are in the business of saving lives. Our software is used by customers around the world to respond to and manage emergencies.

We want people who love using cutting-edge technologies to improve the world of Public Safety and who are not afraid of tackling challenging technical problems. Even as a fun-spirited company we take what we do and the people we support very seriously.

We are looking for a highly motivated Technician to work in a team that supports our software deployments in the field, as well as internal company I.T. infrastructure.

JOB REQUIREMENTS
- Work 9 AM to 5 PM Eastern Time as part of the Tech Support team
- Monitor phone for slow-moving trouble ticket queue (approx. 0-5 calls per day)
- Occasional after-hours work is required but no more than 40 hours in a week on average
- Once fully trained, the employee will join the On-call rotation for the Enterprise customers, 1 week out of every 4. This means 24/7 emergency phone calls are possible (but rare)
- Test and deliver new software updates to customers
- Troubleshoot a wide variety of software issues
- Maintain company I.T. infrastructure
- Ability to work from home (home Internet connection required, company will supply other hardware)
- Occasionally document internal processes

PREFERRED EXPERIENCE
- Extensive Windows software and operating system installation, configuration, and troubleshooting knowledge.
- Windows networking basics
- Software testing and Defect Reporting
- Virtual Machines (VMWare mainly)
- Ability to read and interpret XML
- Interpersonal skills for direct customer contact
- Microsoft SQL database knowledge and experience
- Experience in ESRI and other Geospatial technologies
- Experience in Public Safety a plus
- IIS Management
- Mobile OS Support

ELIGIBILITY
- This is a full-time salaried position. You must be eligible to work in the USA or Canada without a visa or visa renewal. No visas will be sponsored.

COMPENSATION AND ADDITIONAL BENEFITS
- Competitive full-time salary is dependent upon skills/experience plus health, dental, vision, vacation package, flexible working hours, flexible workspace, and ample opportunity for advancement.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: One location



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