Nf - Field Service Technician
2 weeks ago
**Field Service Technician**
***
This position is responsible for the overall technical product support of assigned fleets -perform repair and inspection work, troubleshooting/diagnoses of electrical and mechanical components and bus systems. This includes in-field technical investigation with suppliers on component issues, maintaining logs on technical issues, compliance with company policies, assisting RPSM in warranty situations, gathering product failure information and general on-site customer liaison. Hours of work may vary which will be based on customer needs and access to their facilities.
**WHAT YOU WILL DO**:
- Responsible for the repair and/or inspection of bus at customer facility.
- Supports the Regional Product Support Manager as assigned by the Service Manager or Regional Director.
- Assists customers to quickly accept new bus deliveries by organizing information and supporting the RPSM and Service Manager with technical knowledge of our product through regular daily reports to the Regional Product Support Manager, Service Manager, Product Support Information Specialist, and Regional Directors.
- On-site support to Regional Product Support Manager, Service Manager and customer during acceptance process.
- Provides general on-site contact with customers assigned to ensure satisfaction with New Flyer and its products.
- Supports Regional Product Support Manager and Service Manager to ensure ITS's (Instruction to Service) retrofits and other field repairs are implemented promptly and properly. If required, may coordinate the necessary resources to accomplish results and oversee New Flyer or contracted personnel as required to execute weekend field tech oversight and technical investigations.
- Operate and maintain service vehicles to include the up-keep of tools and equipment used to perform duties.
- Reports customer complaints to the Regional Product Support Manager and Service Manager.
**WHAT YOU NEED TO BE SUCCESSFUL**:
- Post-secondary education in a related discipline and or equivalent experience
- Heavy duty mechanical, hydraulic, air and HVAC system experience
- Computerized system knowledge and troubleshooting experience
- Attention to detail, excellent organizational and communication skills.
- Goal orientated and motivation to achieve tasks within set timelines
- Ability to interpret blueprints, drawings, sketches, schematics and manuals.
- Must possess a valid driver's license to operate company vehicles.
- *Travel is required for this position, to and from customer locations*_
**New Flyer is an EEO/AAP/Female/Minority/Disabled/Vets Employer**
**WHY JOIN OUR TEAM**:
- NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
- Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
- Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
**OUR WHY**:
- We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
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