Operations Coordinator, Inter-campus Operations
6 months ago
**Operations Coordinator, Inter-Campus Operations**
Children's & Women's Health Center
Vancouver, BC
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority safety, including patient and employee safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Operations Coordinator provides technical and operational support through the coordination of contracts and operational documentation for the Inter-Campus Operations management team; manages and coordinates document distribution, schedules formal communications with private partners, subcontractors and PHSA stakeholders; prepares and maintains comprehensive document control records and tracking mechanisms; tracks, monitors, and audits key performance indicators; monitors facility service levels, ensures compliance with the Project Agreement and participates on various committees and task groups. The Operations Coordinator is actively involved in the planning, development, implementation, and evaluation of projects, and maintains primary project coordination responsibility within the following key areas; housekeeping, food services, P3 operations, and Inter-Campus Operations.
**What you’ll do**
- Provides technical and operational support through the coordination of contracts and operational documentation for the Inter-Campus Operations management team; provides control point for all key operational documents including communications from P3 partners, legal counsel and internal and external stakeholders; reviews incoming Requests for Information, Submittals, correspondence, reports, inquiries and instructions; determines requirements and refers matters as required to the appropriate PHSA stakeholder.
- Establishes procedures and maintains comprehensive document control records; creates and maintains tracking mechanisms for items including Requests for Information, Submittals and Work Requests; maintains relevant files and follows up to ensure that needed action has been taken; acts as liaison in coordinating matters between the site management team, internal stakeholders and private partners.
- Drafts, edits and formats documents, such as responses to Requests for Information and Advices; forwards to the appropriate person for approval; monitors processes and responses for compliance with the Project Agreement.
- Coordinates and maintains Project Agreement data and related changes over the life of the Agreement; ensures operations information is current and relevant.
- Tracks, monitors and audits key performance indicators within the Project Agreement; monitors facility service levels to ensure Project Agreement compliance, operational standards and client satisfaction levels are met; tracks, reports and follows up on site operational issues and deficiencies; escalates issues as required.
- Liaises with Inter-Campus Operations leadership, internal stakeholders and private partners on meeting operational deliverable goals.
- Establishes and maintains an effective network of relationships and influence so as to promote achievement of project objectives and / or resolution of issues; develops and maintains appropriate communication processes to ensure timely exchange of information with internal and external stakeholders; refers matters to appropriate staff as required and ensures appropriate follow up.
- Maintains an understanding of PHSA’s deliverables and commitments as set out in the Project Agreement; provides technical guidance as to compliance with those deliverables and commitments.
**What you bring**
**Qualifications**:
- A Diploma in Project Management, Building Technology or related discipline plus three (3) to five (5) years of recent related experience in project management support, food services, housekeeping, real estate or facilities planning within a large complex organization, or an equivalent combination of education, training and experiences.
You will also have the ability to:
- Work independently and in cooperation with others.
- Organize, plan, prioritize, multi-task, and problem solve.
- Work independently using initiative and judgment with little or no direction.
- Have excellent written and verbal communications.
- Demonstrate ability to work under pressure and in a changing environment.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
**What we bring**
Every PHSA employee enables the best possible patient care for our patients and their famil
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