Dispatcher

2 weeks ago

Edmonton, Canada BPS Protective Services K9 Inc. Full time

Title: Dispatch Expert Wanted

**Responsibilities**:

- Receiving emergency and non-emergency calls
- Use of two way radio system, and a multi-line phone system.
- Enter data in computer system and maintain logs and records of calls, activities, and other information.
- Maintain an organized and up-to-date database of resources, schedules, and client information.
- Utilize Microsoft Office Suite (Word, Excel, and Outlook) to create, maintain, and update essential documents, and spreadsheets.
- Coordinate and manage daily dispatch operations, ensuring timely and efficient delivery of services.
- Analyze data and create reports using Microsoft Excel to support decision-making and continuous improvement in the dispatch process.
- Addressing problems and requests by transmitting information or providing solutions
- Collaborate with team members to optimize routes, schedules, and resource allocation.
- Ensure compliance with company policies, industry regulations, and safety standards.

**Requirements**:

- High school diploma or equivalent.
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
- Proficiency in Adobe Acrobat
- Ability to work in a team environment
- Outstanding communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Familiarity with industry best practices and regulations.
- A commitment to providing excellent customer service and always maintaining a professional demeanor.
- Must be fluent in English

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional growth and skill development.
- A supportive work environment that values collaboration and teamwork.
- The chance to make a significant impact in a growing organization.

**Job Types**: Full-time, Part-time

**Salary**: From $16.00 per hour

**Benefits**:

- Extended health care
- On site kitchen and gym

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekends as needed

Ability to commute/relocate:

- Edmonton, AB T6E 0B6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Job Types**: Full-time, Part-time, Permanent

Pay: From $16.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Vision care

Schedule:

- Day shift
- Evening shift
- Night shift

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- dispatching: 1 year (preferred)

Work Location: In person

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