Junior Systems Analyst
1 month ago
BCIT’s
- **Information Technology Services** department is seeking a
- **temporary, full-time (1.0**
**FTE**
**) Junior Systems Analyst**. This position will join the Service Delivery - Service Desk Team. This will be a one-year, temporary position. IT Services is a dynamic environment with a passion for service to our students, faculty, and staff. We have a rich professional development culture providing excellent opportunities for all team members.-
**Shifts: Days of work for the position will be Monday through Friday and the 8-hour shift assignment (including an hour unpaid lunch break) will be typically scheduled between the hours of 12:00PM and 8:00PM. This is an on-campus position based out of the**
**BCIT**
**Burnaby Campus.**
**Duties & Responsibilities**
**DUTIES**
***
**AND**
***
**RESPONSIBILITIES***:
- Provide exemplary customer service and support
- Problem determination, escalation, documentation and resolution.
- Performing troubleshooting and support services using remote tools and/or at the client location, as per IT Services practices.
- Logging and managing client requests & incidents within an IT service management system
**Qualifications**
**QUALIFICATIONS***:
**Minimum Qualifications**:
- Institute of Technology diploma, or Bachelor’s Degree in science or business; or
- A minimum of two years current relevant experience in an IT environment similar to BCIT; or
- An equivalent combination of education, training, and experience.
- Must have demonstrated general IT knowledge.
- Proven commitment to providing and maintaining the highest level of customer service.
- Effective oral and written communication skills.
- Detailed oriented, proven analytical, and problem-solving skills.
- Strong organizational skills and ability to meet changing priorities and multi-task, while meeting strict deadlines.
- Must be a team player and work well with cross-departmental teams.
- Commitment to regular ongoing professional development (including specific IT skills, professional associations, and current industry trends).
- High level of professionalism and ethics.
**Desired Qualifications**:
- Experience using incident tracking and remote desktop software in an enterprise environment.
- Familiarity with Virtual Private Networks and experience supporting a hybrid work environment.
- Experience supporting a variety of operating systems (including Windows and Mac OS).
- Experience supporting M365.
- Experience supporting end-user device hardware, printers and mobile devices.
- Basic computer security knowledge, including support for MFA (Multi-Factor Authentication)
- Familiarity with Automatic Call Distribution technology.
- General knowledge of Active Directory.
- Familiarity with wired and wireless networks and general knowledge of network infrastructure.
- A+ and/or Help Desk certification(s) preferred.
**_A customer service focus is mandatory for success in this position._**
**Additional Information**
**Benefits - Why you’d love working with us**
- Competitive pay
- Minimum of twenty-five days of vacation (or more, depending on your **position**)
- Competitive employer-paid extended health and dental plan - take a look at our **benefit plans**
- Defined benefit **pension** plan with employer contributions
- **Professional Development** funds and resources
- Access to most BCIT Flexible Learning **courses** free of charge
- **Wellness** and Employee Assistance programs
- Complimentary membership with free access to the Fitness Centre, Gymnasium, and **_more_**- The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh)._
**Salary Range**
- Salary Range: $56,965 - $72,364 per annum.**Additional Salary Information**
- Salary prorated based on percentage and term of appointment. Salary based on education, experience and placement criteria as outlined in the Collective Agreement.Position Details
**Posting Category**
- Information Systems / Technology**School/Service Area**
- Information Technology Services**Campus Location**
- Burnaby campus**Bargaining Unit**
- BCIT Faculty and Staff Association (FSA)**Job Status**
- Temporary**Full-Time/Part-Time**
- Full-Time**Number of Vacancies**
- 1**Anticipated Start Date**
- 09/18/2023**Anticipated End Date**
- 09/17/2024Competition Information
**Competition Number**
- 23FSA344**Competition Open Date**
- 08/02/2023**Competition Close Date**
- 08/23/2023**Open Until Filled?**
- No
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