Junior Business Analyst

2 weeks ago

Burnaby, Canada Simon Fraser University Full time

Union/Affiliation:
**Administrative and Professional Staff (APSA)**
- Pay range:
**$60,405 to $72,137 annually**
- SFU Department Descr:
**Advancement & Alumni Engagement**
- Position Grade:
**7**
- # of openings:
**1**
- Biweekly Hours:
**72**

The Junior Business Analyst assists with the facilitation of business solutions development and implementation by investigating, analyzing, reviewing, and documenting business functions and processes in order to align these with the Blackbaud CRM. The incumbent participates in requirements development process through elicitation, analysis, specification and verification of business requirements from various stakeholders and supports the ongoing management of requirements for Blackbaud CRM. The Junior Business Analyst assists Project Teams and clients with the development of feasible specifications including acceptance criteria in preparation for the development and solution testing; works on the preparation of training materials and organization of training sessions for users; and configures Blackbaud CRM settings to align with the business processes of the various units within Advancement and Alumni Engagement. The incumbent provides ongoing support to Alumni Relations’ users of Blackbaud CRM and other systems by investigating problems and errors; reviewing system configurations; analyzing system data; and developing and running test scenarios.

Qualifications:
Bachelor’s degree in a technical or business discipline and one year of related experience in an academic setting, or an equivalent combination of education, training and experience.
- Excellent knowledge of database management and best practices (experience with Blackbaud is an asset).
- Ability to think big picture and is solution focused.
- Good knowledge of standard office practices, methods, and equipment.
- Knowledge of manual to automated business process and work flow design.
- Good business process design and modelling skills.
- Good analytical reasoning and problem-solving skills.
- Excellent customer service, interpersonal and communication (oral and written) skills.
- Good intercultural communication skills.
- Excellent organizational and time management skills, including ability to prioritize work and balance multiple projects and competing priorities.
- Excellent analytical reasoning and problem-solving skills.
- Ability to enter data and maintain records with a high degree of accuracy.
- Ability to handle confidential/sensitive material with discretion.
- Ability to exercise mature judgment and initiative, while working with mínimal guidance and direction.
- Ability to work independently and meet deadlines.
- Ability to work as a collaborative and communicative member of a team.
- Ability to work and arrange travel to other SFU campuses as required (rare occasions).
- Ability to work some evenings and weekends to support events (weekends only needed on rare occasions).

**Assignment End Date: February 15, 2024**

**Please include your cover letter and resume in one attachment.

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