Pcs Support Systems Specialist

3 weeks ago

Newmarket, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**

**_CORPORATE INFORMATION TECHNOLOGY GOVERNANCE_**

**_Departmental information technology employees work in close collaboration with Corporate Information Technology, supporting the development and implementation of Information Technology initiatives, programs, processes, policies and protocols consistent with the Corporate Information Technology vision and strategy._**

**MAJOR RESPONSIBILITIES**
- Monitors performance of operational Water/Wastewater Systems security and networks, including the PCS/SCADA system, data management systems, data integrity, cybersecurity, and integration in compliance with Ministry regulations (MECP).
- Addresses issues and concerns related to the Water/Wastewater systems by providing operational technical support on a day-to-day basis, including problem identification, investigation, and resolution for end users; consults and escalates issues as required.
- Monitors systems issues and coordinates response and resolution in cooperation with PCS staff and ITS as required.
- Researches and implements new technologies, software, and hardware components related to water and wastewater SCADA systems, makes recommendations on alternatives to management.
- Analyzes external systems requiring integration to SCADA; implements interfaces in consultation with ITS.
- Liaises with internal staff, providing systems expertise and support to ensure consistent and effective systems performance, shares information regarding initiatives and best practices with others.
- Liaises with external contractors, vendors, and suppliers on general troubleshooting, updates, maintenance, and support contracts as appropriate, and in consultation with management.
- Maintains current expertise by reviewing technical literature, attending seminars, conferences, and training, as required.

**QUALIFICATIONS**
- Successful completion of a College Diploma in Information Technology, Computer Sciences or approved equivalent combination of education and experience.
- Minimum five (5) years’ experience providing project implementation analysis and support in data management systems, data integrity and security as it relates to water & wastewater systems.
- Experience and demonstrated ability on functional and technical levels of Real Time Data Acquisition Systems, networks and in the use of relational databases.
- Knowledge of trends in the use of current technology as it relates to data management systems, cyber-security, network management and SCADA.
- Understanding of programming development cycle and IT/OT asset lifecycles.
- Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership.

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