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Customer Service and Office Administrator

4 weeks ago

Moncton, Canada Perma-Dry of New Brunswick Full time

**Customer Service and Office Administrator**

**Job details**

Construction Industry - Foundations/Basements
In-office setting - Moncton based
Full-time, Permanent
Monday to Friday - 7:45am to 5:00pm (one hour lunch)

**Customer Service and Office Administrator**:
We are actively seeking a client centered, organized and friendly
Customer Service/Office Administrator individual immediately based in the Moncton location. In this role, your duties will include but are not limited to; answering incoming calls from within New Brunswick, data entry, scheduling appointments, following up on quotes and reaching out to customers to confirm appointments.

You will also be a support to our technicians to ensure they have their daily schedule and work orders. You will be working closely with the Management to ensure things run seamlessly in the day-to
- day operations of the business.

To ensure success in this position, you will need to have experience in customer service and office administration (2-3 years preferred). You should have the ability to communicate well with members of the public, our customers as well as management and staff.

**Customer Service and Office Administrator requirements**:

- High school diploma or equivalent.
- Must have the ability to communicate with customers in English both verbally and in writing. Bilingualism (French) would be considered an asset.
- Experience in Customer Service and Administration for a least 2 - 3 years. (preferred)
- Ability to provide excellent customer service.
- Problem-solving skills.
- Highly organized, able to prioritize and flexible.
- Experience in dealing with incoming customer calls, questions, and concerns.
- Experience in appointments scheduling with CRM software would be an asset.
- Computer skills. (Microsoft office is a necessity)
- Experience working with social media, FB, Instagram would be an asset.
- Knowledge in operating office equipment - computers, scanners, and printers/fax machines.
- Valid driver license.
- Criminal check is required.

We thank all applicants for their interest, only those selected to participate in the hiring process with be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $32,000.00-$34,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Moncton, NB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: One location

Application deadline: 2023-02-17

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