Customer Service Representative

3 weeks ago

Moncton, Canada Richelieu Hardware Full time
 

We are looking to fill a permanent position of Customer Service Agent at our Moncton Branch of Richelieu Hardware Ltd who will contribute to the fulfillment of our commitment to provide superior service to our customers.

More specifically, your main tasks will be:

Answer customer inquiries at our service counter in person or by phone. Respond promptly and respectfully to customers inquiries. Ensure follow up on orders, if required; Provide support to mobile device users. Enter and process orders. Participate in training sessions on new products; Provide telephone and email technical support that is prompt, efficient and courteous Promote Richelieu’s products and services. Monitor and advise customers of product information, availability and delivery status. Perform general office duties and provide administrative support to the branch as required Any other related task.

Requirements:

Enjoy contact with people and have a professional attitude. A natural disposition to provide exceptional customer service. An aptitude to quickly develop and communicate expert product knowledge. An ability to perform in a fast-paced environment. A background in the woodworking industry would be helpful but not necessary. Knowledge of MS Office. Fluency in French and English (verbal and written).

What we are offering

A balance between work and personal life The possibility of having a hybrid schedule A dynamic and inspiring environment A competitive salary that is based on the market.  A progressive salary driven by performance and managed by objectives results.  An Employee Share Purchase Plan (ESPP).  A group insurance plan to meet your personal needs. Competitively priced products

Are you interested in this position? We invite you to visit our corporate website at in order to submit your application.

By submitting their application, candidates consent that Richelieu Hardware Ltd may collect, use and retain the documents submitted for the sole purpose of evaluating their application. 

These documents may be retained by Richelieu Hardware Ltd for future references for a period of twelve (12) months following the reception of their application.

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