Support Technician

2 weeks ago


Oakville, Canada Ferno Canada Full time

_Ferno Canada is currently looking for **a Support Technician for the ACETECH Division.**_

**Ferno Canada Inc.** is a global leader in the manufacturing and distribution of professional emergency, mortuary, and healthcare products.

**ACETECH** is a suite of hardware and software based electronic Vehicle Intelligence Solutions for emergency vehicles. We design cloud-based fleet performance software, specializing in safety & eco-friendly modules and intelligent vehicle control systems, which integrate in emergency service vehicles.
- Ontario Driver’s License and willing to travel - this is _not _a remote position
- Ability to diagnose electronic circuitry & software bugs
- Knowledge in Cellular/GPS technology
- Experience with automotive electronic hardware installations, software programming, configurations, and troubleshooting
- Experience with Bluetooth, RFID, Routers and Wi-Fi technology
- Exceptional verbal and written communication skills
- Proficiency in Microsoft Office (Word, Outlook, Excel & PowerPoint)
- Strong troubleshooting and critical thinking skills
- This is a support position directly interacting with, and proactively supporting our Sales Team, Operations, Product Managers, and Customers. The Support Technician is responsible for all day-to-day tasks associated with our product offering including, but not limited to: _
- Monitoring and supporting all Canadian Clients & Ambulance Builders
- Resolving ACETECH electronic hardware, firmware, software, and configuration issues in vehicle-based controls, telematics, RFID, and power systems.
- Using electronic, hand, and power tools
- Configuring units or repairs according to client specifications
- Resolving issues quickly and thoroughly for clients via phone, in-person, or electronic communication
- Inspecting and testing of modules prior to installation
- Tracking customer issues and resolutions
- Filing of all related documentation for each task performed

Opportunities to travel to Ireland, USA and other regions for training & company events.

**Salary**: $20.00-$21.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Oakville, ON L6H 6X5: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Class G Licence (required)

Work Location: One location



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