IT Support Specialist, Cyber Risk

4 days ago


Toronto, Canada Kroll Full time

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another. As part of _One team, One Kroll,_ you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll’s Cyber Risk team works on over 3,000 cases a year, including some of the most complex and highest profile matters in the world. With experts based around the world, supported by ground-breaking technology, we help protect our client’s data, people, operations and reputation with innovative assessments, investigations, and intelligence. We are the only company in the world with the expertise and resources to deliver global, end-to-end cyber risk management, supporting organizations through every step of their journey toward cyber resilience.

Clients count on us for quick and expert support in the event of and in preparation against a cyber incident; from incident response to risk assessments, and complex forensics to breach notification and ID theft remediation we help clients - of all sizes - respond with confidence.

**RESPONSIBILITIES**:

- Deliver technical resources to the Kroll Cyber incident response and penetration testing teams, by administering the technical resources they depend on to do work.
- Deliver and maintain technical resources, both on-premise and cloud-based.
- Populate, maintain, and audit an inventory of critical laptops and other proactive equipment.
- Assist consultants with proper management of penetration testing resources, including laptops, mobile devices, and cloud-based resources.
- Manage preparation and delivery of technical resources during onboarding and offboarding of personnel.
- Coordinate with the Kroll facility management team to administer facility access systems for employees, contractors, and visitors.
- Contribute to development of new automations, scripts, and other resources to improve efficiency and effectiveness of the Kroll Cyber proactive services team as needed.
- As a part of the business process management team, constantly work to improve business efficiency by building new technical service management solutions.
- Other duties as assigned, including shipping equipment to consultants, resolving technical issues by coordinating with corporate IT personnel, and resolving technical and procedural matters.

**REQUIREMENTS**:

- College degree, specialized training, or equivalent experience preferred
- Relevant certifications are a plus
- Windows OS installation and configuration experience required
- Linux experience preferred, but not required
- Kroll is committed to equal opportunity and diversity, and recruits people based on merit_

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