Inside Sales Coordinator

2 months ago

Vaughan, Canada THE CAREER CLUB Full time

**JOB SUMMARY**:
The Inside Sales Coordinator will have primary responsibility for the administration of the sales processes. Duties will include a direct interface with Sales, Merchandising, Marketing, Pricing, Customer Service, Operations and Finance departments to provide reports, pricing, contract and document management, project tracking, sales/customer performance matrix.

**DUTIES AND RESPONSIBILITIES include but are not limited to**:

- Execute all assigned projects in a timely manner.
- Provide various Sales Reports, that would be required, daily, weekly, monthly, and annually.
- Work with customer service/sales/pricing to provide customer pricing.
- Customer Reports - as requested.
- Customer Documentation /New account Setup
- Work with the sales and finance team so that all required customer documentation are completed, filed, and distributed.
- Contracts - Ensure customer contracts are completed, updated and filed.
- Monitor and assign all web site inquires.
- Liaison between Sales and other departments in the company to approve and close projects.
- Drive resolution of queries related to sales.
- Creating, filing tracking departmental processes and procedures
- Creating, updating, and filing work instructions for sales department
- Document Control - procedures / standardize forms.
- Backorder reporting and cancellation
- Customer audit requests
- Updating intranet, with Sales related content.
- Reviewing customer sales, returns and/or warranty rates.
- Finding solutions to activities, processes to improve efficiencies.
- Other duties as assigned by the VP Sales
- Report and escalate to management as needed.
- Work closely with IT, accounting, and returns to maintain/ update customer information, and provide any support needed, and relay any messages or concerns between them and the customer.
- Coordinate all customer changeovers.
- Coordination of New Business Development Smart Sheets
- Aid in creation of Annual Budget
- Other duties may be assigned.

**SKILLS / ABILITIES / REQUIREMENTS**:

- Excellent customer-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills
- Bi-Lingual - English/French is preferred but not essential.
- Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint)
- Note: Must have advanced capabilities in excel to include Pivot Table and Lookup.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$65,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Vaughan, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- sales: 1 year (required)

Work Location: In person

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