Coordinator of Volunteers

McNally House is a non-profit organization that opened its doors in April 2008. It is a six-suite free-standing residence that provides specialized palliative care to people living with a life-limiting illness, as well as those in their life circle. The hospice is located in Grimsby, Ontario, and serves the Niagara West communities of Grimsby, Lincoln, and West Lincoln.

The hospice is staffed with highly skilled professionals who are dedicated to providing compassionate, dignified care to residents. In addition to the professional staff, McNally House has over 100 trained volunteers who give their time and talents each week to help the residents and their families deal with life's greatest challenges. The volunteers offer a variety of services, such as companionship, and emotional support.

McNally House provides a range of Psycho-Spiritual, Bereavement, and Compassionate Community Outreach Programs that are vibrant and growing. These programs are supported by trained volunteers and are aimed at assisting individuals and families who are dealing with end-of-life care and bereavement.

Currently, McNally House Hospice is undertaking the building of a new ten-bed hospice on the property adjacent to the existing hospice. The new hospice will provide more space for residents and their families, as well as the staff and volunteers who care for them. Following the completion of the new hospice, the current hospice building will be converted into space for Day Hospice and outreach programs.

**Summary**
The Coordinator of Volunteers reports directly to the Executive Director and oversees the human, operational and material resources needed to deliver a high-quality volunteer program in the hospice residence and the future day hospice programs.

This role is responsible for maintaining complete and accurate documentation records to comply with provincial regulations, legislation, and health policies. The Coordinator of Volunteers establishes standards for collecting, accessing, transferring, and storing personal information related to volunteers and hospice users.

Additionally, the Coordinator of Volunteers coordinates all volunteer training to ensure that the program meets the provincial hospice residence standards as defined by Hospice Palliative Care Ontario (HPCO). The Coordinator of Volunteers develops role descriptions, policies, and procedures for the volunteer program and ensures that the program vision aligns with the hospice's overall mission and vision. The Volunteer Coordinator fosters and supports a warm and collaborative environment that respects individuals, welcomes change, and encourages innovation.

**PROGRAM RESPONSIBILITIES**:
The Coordinator of Volunteers is responsible for managing all aspects of volunteer recruitment, screening, training, placement, support, evaluation, and recognition. This includes developing and maintaining relevant policies and procedures, as well as tracking results through standardized record-keeping practices.

The Coordinator is also responsible for maintaining volunteers' files, including documentation of screening practices by the standards of practice. Furthermore, the Coordinator maintains the volunteer database, which includes statistical records, volunteer hours, and assignments.

They consult with staff and palliative team to assess organizational and volunteer needs, and develop volunteer roles and assignments to meet those needs. The Coordinator also identifies the knowledge, skills, abilities, and motivations required to fulfill the volunteer role, assesses potential risks for positions addresses them with appropriate screening protocols, and identifies training needs.

Additionally, the Coordinator ensures that volunteers have adequate supervision to fulfill their assignments/roles, monitors volunteer, staff, and resident satisfaction, and resolves any volunteer and staff concerns. They support the volunteers' emotional and psychological needs in understanding their role in hospice palliative care and ensure that volunteers receive feedback on their performance.

The Coordinator conducts program evaluations with a view to improving the volunteer program, organizes and participates in regular volunteer debriefing meetings, and develops and implements volunteer training programs in consultation with management and the palliative team.

They also recruit volunteers for specific roles and assignments through internal and external strategies, develop community partnerships and collaborations, and organize volunteer events, including an Annual Volunteer Recognition Event, in cooperation with appropriate staff.

Finally, the Coordinator provides ongoing recognition, appreciation, and support to the volunteers.

**Organizational Responsibilities**:

- Complete administrative reports on time as required.
- Participate with the executive director in an annual performance appraisal.
- Communicate effectively with all team members of McNally House Hospice to create a