Customer Service Representative

4 weeks ago

Stoney Creek, Canada Kaycan Ltd Full time

**Job description**

**HERE WE ‘GROW’ AGAIN”**

If helping customers comes to you naturally, then our Branch Opportunities may be a perfect fit for you. This is a great chance to join a Top Employer and contribute to our growth and success by demonstrating your passion for our Canadian customers in a fast paced environment.

**WHAT’S THE JOB**

The number of rewarding customer relationships that can be built at Kaycan has no quota. Friendly, helpful and proactive, our front line **Customer Service Representatives **succeed by finding out customers’ needs and guiding them to the right exterior residential products. They offer expertise and thorough product knowledge that customers can count on.

**Schedule**:Monday to Friday
**Job status**:Full time - _**onsite - Stoney Creek (Hamilton)**_

**What we offer**
- Besides a great work culture where we work hard, while trying to have fun with various events, regular companywide activities geared towards our employees
- Competitive Salary
- Complete training
- Opportunities for growth and development
- Stability

**Here’s what you’ll be responsible for in this role**

You will work with a great branch team to deliver the following:

- Be an all-around champion who can understand customer needs and advise best solutions for a positive customer experience
- Process customer orders with accuracy and efficiency in accordance with standard procedures including taking payments within the branch (customer facing)
- Address client inquiries regarding order status and complete order adjustments in a timely manner
- Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary
- Liaise with head office and other branches within Ontario to solicit inventory to meet customers’ needs
- Updating, referencing and maintaining customer accounts in our inventory/CRM system
- Investigate and troubleshoot customer service issues and offer solutions to our customers to achieve their goals
- Directing customer leads to outside sales and creating new customer accounts for sales team
- Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
- Maintain customer data and update changes to existing accounts in the corporate database
- Address client inquiries regarding status of orders, payment, refunds, etc
- Verify pricing and availability of product
- Forward customer leads and liaise with outside sales
- Expediting work orders
- Updating and referencing the company’s CRM system (Oracle)
- Supply and inform clients of pricing, credit terms as well as entering orders in system
- Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals

**Here is what’s important to have to apply**:

- Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
- Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact
- 2+ years’ experience in a similar role dealing with customer in-person
- Exceptional verbal and written communication skills
- Strong problem identification and resolution skills
- Computer experience: Microsoft Office,
- Excellent organizational skills and attention to detail
- Enjoys working in a fast-paced customer facing environment

**WHY WORK WITH US?**

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

P2

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Stoney Creek, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

  • Customer Service Representative

    1 week ago

    Stoney Creek, Canada To Each Their Own Management Inc Full time

    Job Title: Customer Service RepresentativeResponsibilities: We are seeking a skilled communicator to join our team as a full-time Customer Service Representative (CSR). Our company is growing, and we need an enthusiastic individual who can efficiently handle incoming direct messages from various social media channels across multiple brands. The CSR will...

  • Customer Service Representative

    4 weeks ago

    Stoney Creek, Canada Convoy Supply Full time

    **Customer Service Representative** **Position summary** You’re a “get it done” kind of person who believes in outrageously great customer service and has fun solving problems and making things work. Guess what? So is everyone on Team Convoy! Whether online, on the phone, or walking into our store, our customers depend on Convoy’s Customer Service...

  • Customer Service Representative

    2 weeks ago

    Stoney Creek, Canada Convoy Supply Full time

    **Customer Service Representative** **Position summary** You’re a “get it done” kind of person who believes in outrageously great customer service and has fun solving problems and making things work. Guess what? So is everyone on Team Convoy! Whether online, on the phone, or walking into our store, our customers depend on Convoy’s Customer Service...

  • Customer Service Representative

    6 days ago

    Stoney Creek, Canada Convoy Supply Full time

    **Customer Service Representative** **Position summary** You’re a “get it done” kind of person who believes in outrageously great customer service and has fun solving problems and making things work. Guess what? So is everyone on Team Convoy! Whether online, on the phone, or walking into our store, our customers depend on Convoy’s Customer Service...

  • Customer Service Representative

    2 weeks ago

    Stoney Creek, Canada Kaycan Ltd Full time

    **Job description** **HERE WE ‘GROW’ AGAIN”** If helping customers comes to you naturally, then our Branch Opportunities may be a perfect fit for you. This is a great chance to join a Top Employer and contribute to our growth and success by demonstrating your passion for our Canadian customers in a fast paced environment. **WHAT’S THE JOB** The...

  • Inside Sales/customer Service Representative

    4 weeks ago

    Stoney Creek, Canada E.M. Precise Tool Ltd Full time

    **Inside Sales Representative** E.M. Precise Tool Ltd is a Stoney Creek, ON-based distributor of cutting tools, machine shop supplies and other industrial products. We are looking for an enthusiastic, detail-oriented, positive, polite, and customer-oriented Inside Sales Representative to join our team. The Inside Sales Representative will be responsible for...

  • Customer Service Representative

    3 weeks ago

    Stoney Creek, Canada LCBO Full time

    LCBO - Customer Service Representative Starting Pay: $16.75 with the opportunity to grow through an established wage grid Location Address: 75 Centennial Parkway North, Stoney Creek Number of Openings: 2 Job Posting Description: Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both...

  • Customer Service Representative

    3 weeks ago

    Stoney Creek, Canada TMF Foods - Lou's Kitchen Full time

    **Customer Service Representative - for a Canadian Food Manufacturer** We believe Lou’s Kitchen is a damn good place to work, and here’s why: **PEOPLE** We hire people who love what they do; it's this love that comes through in our final product. **CULTURE** It's like one big family here at Lou's Kitchen. From compensation to celebrations, we always...

  • Csr (Customer Service Representative/warehouse)

    4 weeks ago

    Stoney Creek, Canada GTA Work Source INC Full time

    Bright, Dynamic, and Fun work environment-This international warehouse distribution logistics company in Vaughan needs a dedicated and reliable **Warehouse/Customer Service Representative Full-Time Morning shift 08:00 AM.** - Compile and maintain records in the warehouse management system of the type and quantity of products, materials, equipment,...

  • Csr (Customer Service Representative/warehouse)

    7 hours ago

    Stoney Creek, Canada GTA Work Source INC Full time

    Bright, Dynamic, and Fun work environment-This international warehouse distribution logistics company in Vaughan needs a dedicated and reliable **Warehouse/Customer Service Representative Full-Time Morning shift 08:00 AM.** - Compile and maintain records in the warehouse management system of the type and quantity of products, materials, equipment,...

  • Front Desk/customer Service Representative

    3 weeks ago

    Stoney Creek, Canada Oxygen Yoga and Fitness - Winona Crossing Full time

    Oxygen Yoga and Fitness is the fastest growing Yoga and Fitness studio in Canada. Born on Canada’s West Coast in 2011, within a short period has doubled studios year after year. In 2023, there are over 100 studios across Canada and now in the U.S.A. Modern, revolutionary, and boutique - Oxygen Yoga and Fitness offers a variety and unique classes in our...

  • Customer Service Representative

    2 weeks ago

    Stoney Creek, Canada Future StarsPegasus School Images Full time

    **Job Summary**: - Identify and address customer needs, with a goal of total satisfaction - Receive and log complaints - Provide attentive, courteous and efficient customer service - Ability to work independently in a multi-tasking environment - Perform general office duties - Professional telephone skills **Personal Suitability** - Excellent written &...

  • Customer Service Representative

    1 week ago

    Stoney Creek, Canada Future StarsPegasus School Images Full time

    **Job Summary**: - Identify and address customer needs, with a goal of total satisfaction - Receive and log complaints - Provide attentive, courteous and efficient customer service - Ability to work independently in a multi-tasking environment - Perform general office duties - Professional telephone skills **Personal Suitability** - Excellent written &...

  • Customer Service Representative

    2 weeks ago

    Stoney Creek, Canada Wheels Automotive Dealer Supplies Full time

    **Job description** Wheels Automotive Dealer Supplies is Canada's largest manufacturer and distributor of Automobile marketing products. With over 5,000 customers and 30 years in business we lead the industry in providing unique products to the Automotive retail market, Our partners are Acura, Honda, BMW, Audi, Volkswagen, Hyundai, Kia, Mercedes Benz,...

  • Customer Service Representative

    2 weeks ago

    Stoney Creek, Canada Cloverdale Paint Inc Full time

    _Cloverdale Paint is the largest family owned and operated paint company in North America. With over 70 Company stores and 150 Authorized Dealers across Canada, Cloverdale Paint has had a special relationship with its customers ever since the company was founded in 1933._ Cloverdale Paint is seeking an ambitious individual for a **full-time **position with...

  • Customer Service Representative

    3 weeks ago

    Stoney Creek, Canada Cloverdale Paint Inc Full time

    _Cloverdale Paint is the largest family owned and operated paint company in North America. With over 70 Company stores and 150 Authorized Dealers across Canada, Cloverdale Paint has had a special relationship with its customers ever since the company was founded in 1933._ Cloverdale Paint is seeking an ambitious individual for a **full-time **position with...

  • Customer Service Representative

    6 days ago

    Stoney Creek, Canada Cloverdale Paint Inc Full time

    _Cloverdale Paint is the largest family owned and operated paint company in North America. With over 70 Company stores and 150 Authorized Dealers across Canada, Cloverdale Paint has had a special relationship with its customers ever since the company was founded in 1933._ Cloverdale Paint is seeking an ambitious individual for a **full-time **position with...

  • Customer Service Professional

    6 days ago

    Stoney Creek, Canada TURKSTRA LUMBER Full time

    **Title**: Customer Service Representative **Reports to**:Customer Service Branch Manager **Location**: 370 Green Road, Stoney Creek, ON **Position Summary**:The Customer Service Branch Representative is responsible for the customer service experience as provided to all contractors, builders and residential customers via electronic resources, telephone, and...

  • Utility Services Representative

    1 week ago

    Stoney Creek, Canada Enbridge Full time

    Posting End Date: July 31, 2023 Employee Type: Regular-Full time Union/Non: This is a unionized position Bargaining Unit/ Local: Unifor Local 8833 Hamilton/Halton Operations Primary Location: Stoney Creek, ON Rate Classification/Pay Range: C2-A1, $32.86 - $42.63 per hour Number of Available Positions: One (1) Regular Full-Time Position Do you have a...

  • Domino's Customer Service Representative

    2 weeks ago

    Stoney Creek, Canada Domino's Pizza Full time

    The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected...