Information Systems Technician

1 week ago

Ottawa, Canada Teledyne FLIR Full time

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

**Job Description**:
Job Summary and Details:

- Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
- Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved
- Record and track interactions with end-users and related activities in the service desk tool
- Create Knowledge Base articles as repetitive issues arise
- Provide site IT support encompassing:

- PC configuration and troubleshooting - OS, hardware, and software;
- PC maintenance/preventative maintenance;
- Printer installation, networking, configuration and troubleshooting;
- New user setup on Active Directory network;
- Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support
- Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
- Maintain department loaner equipment and administer checkout process
- Review and record daily event logs
- Call software and hardware vendors to request service regarding defective products
- Support equipment used in conference rooms and auditorium
- Perform occasional system administration at assigned site(s):

- Server administration and troubleshooting; monitor and back-up or directly administrate selected servers or other network infrastructure as required
- VMWare administration and troubleshooting
- NetApp administration and troubleshooting
- Upgrade and update PC and Server software packages
- Install hardware and perform hardware refreshes for all sites being supported
- Review and record daily backup logs
- Maintain organization of the server room
- Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking - wiring, backup
- Network cabling activities, where applicable
- Manage permissions groups, OUs, and group policies in Active Directory
- Support compliance initiatives and audits
- Perform project work as directed

**Requirements**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Oral/Written Communication - Listens and gets clarification; Responds well to questions; Records data; Writes clearly and informatively; Able to read and interpret written information.
- Teamwork - Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone’s efforts to succeed.
- Ethics -Treats people with respect; Works with integrity and ethically.
- Organizational Support - Follows policies and procedures; Supports organization’s goals and values.
- Planning/Organizing - Uses time efficiently.
- Professionalism - Approaches other in a tactful manner; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity.
- Safety and Security - Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company issued badge when on company property; Reports potentially unsafe conditions; Uses equipment and material properly.
- Adaptability - Adapts to changes in the work environment.
- Dependability - Follows instructions, responds to management direction.
- Attendance/Punctuality - Is consistently at work and on time.
- Initiative - Asks for and offers help when needed.

Education and/or Experience

High School diploma or equivalent required and 5 - 10 years of experience in an Information Technology service & support role; or equivalent combination of education and experience. Associate's degree (A.S.) from two-year college or technical school in a related field or Information Technology certifications preferred.

Language Skills

Clearly conveys and receives messages to meet the needs of all. This involves listening, interpreting and delivering verbal, non-verbal, written and electronic message. Displays communication that is professional, confident, courteous and concise. R

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