Technical Operations Manager

4 months ago


Edmonton, Canada GardaWorld Full time

**Our mission is simple: To make the world a safer place by protecting our clients' people, assets, and operations across the globe.**

We can achieve this mission only through upholding the highest standards in all the jurisdictions in which we operate. We are a value-driven organization and are proud of our work and our goal-oriented mindset. Our core values of integrity, trust, vigilance, and respect are reflected in everything we do across all our operations.

**Integrity. Trust. Vigilance. Respect.**

**Technical Operations Manager, West and Central Canada**

**Your Role**:
Reporting to the West and Central Director of Commercial Operations, West and Central Canada, the Project Manager will be responsible for overseeing and managing large-scale commercial security system projects sold by our commercial system sales team. Your role will ensure that projects are completed on time, within budget, and to the highest standards of quality and customer satisfaction.
- Profitability:

- Operating Profit - 30%
- Installation Gross Profit - 35%
- Budget Adherence: Percentage of projects completed within the allocated budget.
- Project Completion Rate: Percentage of projects completion on time.
- Develop detailed project plans, including scope, objectives, timelines, and resource allocation.
- Lead and coordinate cross-functional teams, including technicians, installers, subcontractors and client stakeholders.
- Serve as the primary point of contact for clients, and all project stakeholders providing regular updates and addressing any concerns.
- Monitor project budgets, track expenses, and ensure financial targets are met.
- Ensure all installations and integrations meet company standards and client expectations.
- Identify potential project risks and develop mitigation strategies.
- Maintain comprehensive project documentation and ensure compliance with all relevant regulations and standards.
- Required to travel to sites to effectively manage projects. Local travel and interprovincial travel will be required.
- Develops positive, motivating, and efficient communication with all employees.
- Provides leadership, direction, guidance, and support to technical and sales teams
- Develop training and succession plan to promote employee progression and operation sustainability.
- Coordinate with a variety of business units to develop, test, and refine business processes / practices.
- Review and analyze current processes, identify opportunities, benchmarking across the industry and developing capabilities within the locations.
- Leverages data to drive continuous improvement in areas such as productivity, quality, and healthy backlog levels.
- Shares lessons learned and key findings to technical and sales departments with recommendations for changes and updates for training.
- Proactively address problem areas and improve efficiencies.

**Working Conditions**: Field and office work, travel and periodic weekend or evening work is to be expected.

**What we offer**:

- Full time/permanent position
- Assurance
- RRSP contribution
- Car allowance OR company vehicle
- $70/month phone allowance
- Wage: 80k to 90k/year

SSAlarm

**GardaWorld : bâtissons un monde plus sécuritaire**:
GardaWorld est un leader mondial dans l'industrie de la sécurité, offrant une multitude d'options intéressantes aux professionnels qui cherchent à acquérir une expérience et à bâtir une carrière dans une industrie en croissance. Nous offrons une variété d'affectations de travail dans de multiples secteurs d'activité, ainsi que des possibilités de formation et d'avancement professionnel. Nous encourageons la diversité et accueillons les réservistes et les anciens combattants, les femmes, les nouveaux arrivants, les étudiants et les retraités qui souhaitent se joindre à notre équipe. Nous sommes fiers d'être un employeur soucieux de l'égalité des chances en emploi.



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