Technical Operations Manager

6 months ago

Edmonton, Canada Finning International Inc. Full time

Company:
Finning Canada

Worker Type:
Permanent

Position Overview:
Responsible for the daily field and outage repair execution, and customer interaction of the branch and the delivery of branch goals and objectives; in addition to adhering to Finning’s Customer Service Commitment and Service Excellence Operational process. This includes providing clear and effective leadership, demonstrating a healthy and safe work environment for all branch employees, and facilitating targeted levels of customer satisfaction.

**Job Description**:
Major Job Functions:

- Lead, demonstrate and champion a healthy and safe work environment and culture for all branch employees, contractors and customers.
- Ensure that all safety practices and policies and compliance requirements are followed, employees hold and maintain the appropriate safety training required for their position, monthly spot audits are conducted and that at a minimum, safety TRIF and LTI targets are met, while always striving for zero
- Demonstrate clear and effective leadership to branch employees through role and responsibility guidance, performance management, coaching and mentoring and supporting growth, development and training opportunities.
- Provide quality, timely feedback to individuals through formal and informal conversations to support the performance management process
- Share Employee Opinion Survey (EOS) results, solicit feedback, develop and post an action plan on the Action Planning website.
- Manage day-to-day branch operations, assets, finances including planning, managing and reporting of branch financial results, assets and facilities requirements. Deliver business results by generating field service opportunities with customers and regional Finning sales representatives. Taking a direct sales leadership role when required.
- Responsible for reviewing the monthly metrics related to People, Quality, Velocity and Cost with branch employees
- Manage the successful execution of Finning’s Service Excellence Operational process and customer service commitment within the branch
- Owns successful execution on the customer contract (if applicable)
- Direct timely resolutions to customer issues and goodwill settlements
- Responsible for investigating service eforms related to variances, service warranty and service re-do
- Actively purse monies from CAT recoveries
- Responsible for maximizing recovery of components from CAT and OEM
- Drive field service sales and execution

Specific Skills:

- Exceptionally strong interpersonal skills
- Strong written and verbal communication and presentation skills
- Proven leadership, coaching, mentoring, people and team development skills
- Strong analytical, problem solving and decision making skills
- Proven Financial business acumen
- Proven relationship management skills with a strong customer focus
- Leadership for Safety Excellence Training
- Strategic business planning

**Experience**:

- 8-10 years of previous supervisory or leadership experience
- Previous experience on the repair and execution side of business
- Strong mechanical aptitude to expand technical expertise knowledge base and gain experience

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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