Guest Service Agent

4 months ago

Ottawa, Canada Wyndham Hotels & Resorts Full time

The franchised Wingate by Wyndham location in Kanata, Ontario is seeking a Guest Service Agent (Franchise) to join its team at the Wingate by Wyndham Kanata West Ottawa.

**The Role**:
At Wyndham, our mission is to make hotel travel possible for all people. To achieve this, we need a team that reflects the guests that we serve. We believe in inclusion. We celebrate diversity. We are committed to equal opportunity of employment. In building our team, we welcome the unique attributes that you possess in terms of your education, experiences, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, color, religion, disability, sexual orientation and beliefs.

We are eager to meet with talented, passionate, experienced service professionals who are looking for a unique opportunity to achieve personal and professional growth.

You are eager to be a part of a supportive team where you are afforded the freedom to do the job that you were hired to do and one where your individual talents and personality are recognized and appreciated. A workplace where your input and contributions are always welcomed along the road to challenging you to achieve more success.

**What you'll do**:

- Welcome and acknowledge guests according to hotel standards.
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests ensuring all have receive exceptional service and facilities that are expected by Wingate Hotels.
- Operates the front desk equipment such as the property reservation system (SynXis PM), and key card encoding terminals.
- Verify/adjust billing for guests and secure payment.
- Arrange transportation or direct guests to local destinations.
- Coordinate with other hotel teams to meet guest needs.
- Respect and protect guest privacy.
- Operate telephone phone console including answering phones, responding to questions, directions or concerns.
- Adhere to and demonstrate Wyndham Hotel & Resorts’ Count On Me service culture.
- Completes the necessary tasks assigned. This may include some basic math, taking messages, and data entry.
- Act in accordance with hotel emergency protocols and processes in the event of an emergency, ensuring guest safety as a priority.
- Show a "can-do" attitude with open professional communication with colleagues, assisting where necessary to develop team spirit and motivation.
- Responsible for the safety culture by ensuring the security of the rooms, keys and guests.
- Other reasonable duties as assigned from time-to-time.

**You'll be successful if you have**:

- Foster a spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike.
- Maintains safe working conditions by following safety rules and procedures and notifies management of problems where necessary.
- Ensures hotel management is informed of all unusual problems or matters of significance.
- At all times projects a favorable image of Wingate Hotels to the public.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with the corporate policies and procedures to achieve the overall objectives of this position.

**Required Qualifications/Experience**:

- Customer service: 1 year (required).
- Hotel experience preferred.

**Brand**: Wingate by Wyndham
**Location**: Kanata, Ontario, Canada, 207
**Employment Status**: Full-time
**Pay**:$18.44 / hour

This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, “WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries (“WHR Subsidiaries”) (WHR and WHR Subsidiaries collectively, the “WHR Entities”). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.

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