Guest Service Agent

3 weeks ago


Ottawa, Canada Days Inn Downtown Ottawa Full time

To fully support and communicate the Wyndham/Days Inn Culture.
- Review Arrivals, Wyndham Rewards guests, In-house guests, Stationary Inventory, etc.
- Maintain a strong presence at the Front Desk and throughout the hotel at all times.
- Monitor occupancy/rate demand and recommend changes to the Front Office Manager.
- Ensure thorough knowledge of all internal and Wyndham/Days Inn programs and promotions, selling strategies and special rates and inform Front Desk Agent staff accordingly.
- Training and orientation of all department staff, including inventory control, Check-in / Check-out protocols, cash handling.
- In charge of the completion of the daily Front Desk Check list and ensure its accuracy.
- Complete reports & specific duties assigned by the Front Office Manager in a timely and accurate manner.
- Ensure all promotions, SRP’s, extended stay rates, tax exemptions, market segments, internal postings, Wyndham/ Days Inn procedures and rate structures are understood by all staff.
- Completes necessary paperwork for front desk operations (registration cards, credit card authorizations, cash reports, down-time reports, etc.).
- Ensure guest and property security policies are being followed.
- Performs other tasks as assigned by property management (train other employees, supplies inventory check, etc.).

**Salary**: From $16.00 per hour

**Benefits**:

- Flexible schedule
- On-site parking

Flexible Language Requirement:

- English not required
- French not required

Schedule:

- 8 hour shift


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