Event Manager

4 months ago

Vancouver, Canada Shangri-La Hotels Full time

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

Join our world-class team as we pioneer new horizons. Your Shangri-La awaits

We are currently searching for an experienced Event Manager to join our salary team on a permanent basis.

Reporting to the Director of Events, the Event Manager provides total account management to achieve budgeted catering targets, with an emphasis on social events and local corporate business, working directly with key accounts to develop business for the hotel, and maintain healthy growth according to the Sales and Marketing plan. Responsibilities include, but are not limited to:
With high integrity, strives to provide a luxury experience to guests and colleagues
In conjunction with the sales team, proactively develop and create catering sales strategies, then execute actions to meet or exceed sales targets
Solicits, negotiates and books new accounts to the hotel through in person sales call, prospecting calls, networking events, entertainment and other forms of lead generation
On a daily basis, yields meeting and event spaces to ensure optimum potential
Welcomes prospective corporate & social clients to the venue to conduct site tours, using innovative suggestions to ensure their visions and deciding factors
Focuses on meeting room rental, food and beverage revenues / upselling, working directly with Sales Managers to maximize revenue opportunities which may sometimes result in displacing catering only business and assist Sales Managers in booking group catering needs, finalizing details including rooming lists, menus as required
Work alongside Group Sales Manager and provide conference services to groups with catering by reviewing group turnover checklist, managing rooming lists, transportation, cut-off dates, deposits/final payments and conducting pre-conference meetings to ensure key operational departments are fully prepared to exceed guest expectation.
Consistently update Delphi revenues to reflect accurate forecasting for weekly reports
Create and distribute clear, accurate and concise Banquet Event Orders and floorplans that convey client needs with extreme attention to detail, resulting in total client satisfaction
Meet with clients prior to event start to reconfirm final attendance, meal schedule and other last-minute requirements, if any, communicating changes to other departments, as required
Through personal presence, oversee catering events in the hotel, ensure all events are reflected accurately on function boards, set-up on time, completed in accordance with BEO’s and attend to last minute requests for changes or additional requirements
Ensure all meeting and event clients are provided with a point of contact for all inquiries and needs during events, in a most courteous, friendly and efficient manner
Ensure the proper handling, receipt, distribution and safe keeping of all guests’ materials for functions and ensure all left-behind materials are either collected by the organizer or delivered back to the local office via dispatch or courier.
Work collaboratively with the culinary team to develop creative, innovative catering menus appropriate for SLV clientele
Identify competitive business trends with the ability to develop and evolve ideas, approaches, and relationships
Cultivates strong working relationships with all stakeholders
Ensure compliance to all hotel policies, standards, and core practices
Utilize effective Customer Relationship Management techniques i.e. Delphi and other initiatives to build and maintain relationships both active and potential clientele
Undertake other ad hoc related responsibilities, as required

**COMPETENCIES REQUIRED FOR THIS ROLE**:
Sales Competence - Demonstrates sound understanding for the local catering, social, and corporate meeting market, uses effective sales strategies for respective market segment, vast knowledge of the core competition and luxury hotel banquet standards
Results driven - Self motivated, high initiative, reliable self-starter with a passion for the hospitality industry, and strives to continually overa

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