Installation and Services Coordinator

4 weeks ago

Calgary, Canada SUPERIOR CABINETS Full time

**Are you a natural problem-solver and passionate about cabinetry, manufacturing and customer satisfaction? If so, we are looking for you**

**Opportunity**:

The **Installation and Service Coordinator** will be part of a team that coordinates pickup, delivery, and installation services of product and services with customers, and vendors. The **Installation and Service Coordinator**will also be responsible for tracking projects and driving their completion in the most time sensitive and cost-effective manner.**Relationships**:
**Reports to**: Shared Operations Manager**Internal**: Store General managers, Installers, Shared Operations, Sales, and Warehouse and Delivery Departments.**External**: Customers and Vendors**Key Position Responsibilities**:

- Focused on growing and retaining customers.
- Leading the timely coordination of cabinet pickups, delivery, installation and service.
- Analyze and process service parts in a cost-effective and timely manner for each job.
- Follow-up on any concerns and provide timely solutions.
- Ongoing communication with Installers, managers and Sales staff to ensure deadlines are met.
- Track and document the progression of the tasks via internal systems.
- Attend regular staff meetings.
- Continuous improvement
- Promote a culture of continuous improvement.
- Present ideas for improving customer care.
- Consistently communicate with customers, Design Consultants, Installers and Vendors.
- Utilize lean tools to improve identify and improve efficiency.
- Participate in continuous improvement initiatives.
- Feedback from customer experience.

**KPIs**:

- Improve store warranty and service costs.
- Improve days to complete job.
- Improve store warranty costs.
- Improve days in inventory.

**Core Competencies**:

- ** Integrity** - Consistently acts in a responsible and ethical manner. Accepts accountability for behavior, organizational values and legal compliance.
- ** Communication Skills** - Effectively articulates the company’s values, vision and performance and aligns all stakeholders to the overall direction of the business.
- ** Customer Orientation** - Drives actions and decisions based on customer needs and values. Is passionately committed to providing fast and high-quality support to customer needs.
- ** People Development** - Contributes to the development and mentoring of people to ensure the implementation of performance standards and advancement of organizational capability.
- ** Relationship Management** - Places priority on developing collaborative internal/external relationships. Understands the expectations of the customer and/or key stakeholders.
- ** Conflict Management** - Manages and resolves conflict in a positive and constructive manner in order to minimize negative impact. Identifies and implements corrective action to achieve proactive resolution.
- ** Knowledge Management** - Ensures that the right information is provided to the right people at the right time, to make sound decisions. Leverages the collective wisdom and expertise of employees and third parties to carry out the objectives of the organization.
- ** Technology Management** - Understands the impact of technological changes on the organization. Utilizes technology to enhance decision-making and improve organizational effectiveness.
- ** Problem Solving and Decision-Making** - Efficiently analyzes problems and implements timely decisions towards resolution and future re-occurrence.
- ** Operational Excellence** - Maintains a high focus on productivity and results. Focuses efforts on activities that will have the greatest return to the customer and the organization.
- ** Quality Management**:

- Understands the importance of quality and strives to achieve corporate objectives.
- ** Safety**- Support and contribute to a safe working environment.

**Key Knowledge, Skills and Abilities**:

- Excellent verbal and written English communication skills.
- Excellent typing skills.
- Proficiency of Microsoft Office, Outlook, and Teams.
- Exceptional Interpersonal and organizational skills.
- Accuracy and attention to detail.
- Time management.
- Ability to work under pressure and deal with multiple deadlines.
- Knowledge of the construction industry.

**Requirements**:

- Minimum Grade 12 or equivalent.
- Experience in construction/trades will be considered an asset.
- Project management experience will also be considered an asset.

**We have**:

- An inclusive company culture
- Training, development & Career progression
- Competitive benefits plan
- Employee Assistance Program
- RRSP matching program
- Employee discounts
- Discounted Corporate Leisure Card Program

We thank you for your interest in joining the Superior team While we welcome all applicants, only those who are selected for an interview will be contacted.

  • Installation Coordinator

    4 weeks ago

    Calgary, Canada contempa carpet co. ltd. Full time

    Contempa Floors, a leading flooring company with over 50 years of experience in the industry, is seeking an Installation Coordinator to join our team. **Responsibilities**: - Coordinate and schedule installations and warranty work at various private renovations. *Ensure all installations meet quality standards and comply with company policies and...

  • Service Technician Installation

    3 weeks ago

    Calgary, Canada Patterson Dentaire Dental Canada Inc. Full time

    **Patterson isn't just a place to work, it's a partner that cares about your success.** One of the distinguishing marks of our company is the talented people who embrace the people - first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees...

  • Service Coordinator

    4 days ago

    Calgary, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 55 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Service Coordinator

    5 days ago

    Calgary, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 55 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Installation Assistant

    4 weeks ago

    Calgary, Canada Time and Space Installations Full time

    Time and Space Installations is a commercial door company that services Calgary and surrounding areas. We build and install various materials for large and small commercial construction projects such as: toilet partitions, lockers, doors, frames, hardware, etc. **Your Skills**: - Customer-service oriented - Detail-oriented with strong problem solving...

  • Service Technician I

    3 weeks ago

    Calgary, Canada Patterson Full time

    **Patterson isn't just a place to work, it's a partner that cares about your success.** One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring...

  • Siding Installer

    3 weeks ago

    Calgary, Canada Millennium Building and Construction Full time

    **Job Overview** **Responsibilities** - Perform heavy lifting as required for transporting materials and equipment. - Utilize hand tools and power tools effectively for installation tasks. - Execute siding work, including cutting, shaping, and assembling materials. - Collaborate with team members to complete installations efficiently and safely. - Maintain...

  • Installer

    5 days ago

    Calgary, Canada STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Under the general direction of the Installation Project Manager, provide complete equipment installation in accordance with plans and specifications including...

  • Installer

    5 days ago

    Calgary, Alberta, Canada STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Under the general direction of the Installation Project Manager, provide complete equipment installation in accordance with plans and specifications including...

  • Installer

    1 week ago

    Calgary, Canada Regal Shelf and Mirror Ltd Full time

    **Job description** Our **Closet** **Shelving Installers** load their trucks, drive from job to job and install wire shelving into the closets of new homes. This is a good position to get your foot in the door at our company. If you have basic construction skills, you will excel. This position is great for those who take pride in what they do, and love...

  • Installer

    3 weeks ago

    Calgary, Canada Regal Shelf and Mirror Ltd Full time

    Our **Closet** **Shelving Installers** load their trucks, drive from job to job and install wire shelving into the closets of new homes. This is a good position to get your foot in the door at our company. If you have basic construction skills, you will excel. This position is great for those who take pride in what they do, and love working with their...

  • Installation Co-ordinator

    3 weeks ago

    Calgary, Canada OZ Group of Companies Full time

    **Job Overview**: The Installation Coordinator for the Installers Team in Calgary will oversee and coordinate all aspects of the installation process, ensuring timely, efficient, and high-quality installations of OZ Shower Doors Ltd.’s products. This role involves planning, scheduling, and supervising installations while ensuring accurate measurements are...

  • Commercial Door Installer

    3 weeks ago

    Calgary, Canada Time and Space Installations Full time

    Busy small commercial door company immediately hiring for an experienced installer. Time and Space Installations is a commercial door company that services Calgary and surrounding areas. We build and install various materials for large and small commercial construction projects such as: toilet partitions, lockers, doors, frames, hardware, etc. **Your...

  • Siding Installer

    4 weeks ago

    Calgary, Canada Delta Construction and Siding Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work site environment**: - Outdoors - At heights - Noisy - Dusty **Work setting**: - Construction - Various locations - Residential **Tasks**: - Determine layout and installation procedures - Measure and mark guidelines to be used for installations -...

  • Commercial Door Installer

    4 weeks ago

    Calgary, Canada Time and Space Installations Full time

    Busy small commercial door company immediately hiring for an experienced installer. Time and Space Installations is a commercial door company that services Calgary and surrounding areas. We build and install various materials for large and small commercial construction projects such as: toilet partitions, lockers, doors, frames, hardware, etc. **Your...

  • Installation Coordinator

    4 weeks ago

    Calgary, Canada Sleek Signs Full time

    WE ARE GROWING!... and looking for great people, who want to join us on the adventure. Sleek Signs has a state of the art print facility and recently added more equipment needing more seasoned staff. We are actively recruiting a Installation Coordinator / Production Assistant to join our team to help support our current customers and to grow our...

  • Software installation technician

    4 weeks ago

    Calgary, AB, Canada BFG Enterprise Services Full time

    IMPLEMENTATION TECHNICIAN Role: Responsible for the installation and maintenance of communications hardware and networks in retail environments. These networks are comprised of data, POS and PC systems in commercial spaces. Responsibilities and Duties: Interpret and manage work orders, drawings and specifications Perform site inspections ...

  • Window Installer

    1 week ago

    Calgary, Canada Kulu Windows and Doors Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year - **Tasks**: - Install exterior prefabricated products - Read blueprints, drawings and specifications to determine work requirements - Repair and service exterior prefabricated products - Determine layout and installation procedures - Measure and mark...

  • Service Coordinator

    4 weeks ago

    Calgary, Canada Prospect Human Services Full time

    **Position** Service Coordinator **Location** Calgary, AB **Type** Full Time & 1 Year Maternity Leave Contract **Salary** Starting at $52,000 **Break Barriers. Employ Change.** - At Prospect, we value the diversity of people. Diversity at Prospect means a workplace where individual differences are recognized and appreciated, respected and responded...

  • Kitchen Cabinet Installer

    3 weeks ago

    Calgary, Canada Flex Cabinets and Millwork Inc. Full time

    Education: No degree, certificate or diploma - Experience: Experience an asset **Work setting**: - Construction - Renovation - Various locations - Installation **Tasks**: - Professionalism in customer service - Determine layout and installation procedures - Measure and mark guidelines to be used for installations - Prepare and maintain work materials and...