Vbdc Sales Specialist

1 week ago

Montréal, Canada Dealer Inspire Full time

**Be essential at Cars Commerce Canada**:
No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it's built into the very fabric of our shared values. We like to say we **Rise Together **- putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be **Open to All**, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is **Caring to Challenge** and **Taking Ownership**, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, **Doing the Right Thing**, even when it's hard. It's our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don't take our word for it. As a U.S. News & World Report **Best Company to Work For in 2024, we're obsessive about the employee experience**. We are among the top 20% being declared "Best" of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

**VBDC Specialist**

**Summary**:
Promote, manage performance review, retention, commercialize and sell, to dealerships, the D2C Media VBDC service. Work closely with sales and customer support representatives to ensure a consistent and high-quality customer experience.

**Responsibilities**:

- Develop and implement strategies with the sales representative to retain and nurture relationships with existing customers.
- Schedule monthly performance reviews with existing clients. Analyze using D2C Media dealer performance reports, dashboards and benchmarks
- Manage complaints on VBDC product and follow up with customers
- Participate in the D2C Media escalation process for VBDC product when customers feel/need to get a support request prioritized or when they feel SLA is not met.
- Act as a trusted advisor to customers, offering VBDC service that align with their business implementation.
- Define and track KPIs to assess the effectiveness of the CRM customer engagement with the product.
- Understand the competition
- Build and maintain strong, long-term customer relationships through regular communication and exceptional customer service.
- Develop strategic plans to promote VBDC service, increase market share, and achieve sales targets.
- Nurture prospects and facilitate the proposal process
- Participate in VBDC delivery

**Additional Responsibilities**

**_ Retain and Grow Existing Accounts:_**
- Develop and implement strategies with the sales representative to retain and nurture relationships with existing customers.
- Schedule monthly performance reviews with existing clients. Analyze using D2C Media dealer performance reports, dashboards and benchmarks
- Manage complaints on VBDC product and follow up with customers
- Participate in the D2C Media escalation process for VBDC product when customers feel/need to get a support request prioritized or when they feel SLA is not met.
- Act as a trusted advisor to customers, offering VBDC service that align with their business implementation.
- Define and track KPIs to assess the effectiveness of the CRM customer engagement with the product.
- Understand the competition
- Build and maintain strong, long-term customer relationships through regular communication and exceptional customer service.

**_ Market Share Expansion:_**

Develop strategic plans to promote VBDC service, increase market share, and achieve sales targets.
- Book meetings VBDC
- Qualify opportunities
- Conduct mystery shopping to understand the performance of dealerships in managing their leads, in order to offer them our services
- Work closely with sales reps to find new opportunities
- Understand your products and benefits vs your competitors
- Ask for dealers referrals

**Nurture prospects and facilitate proposal process**:

- Plan the strategy with your sales director or vice president
- Nurture the prospect
- Book a detailed presentation
- Plan the meeting (with other D2C Media participants if needed)
- Work with the responsible account sales representative
- Present D2C Media VBDC value proposition
- Propose
- Close transaction

**_ Participate in VBDC delivery:_**

Participate and facilitate the following milestones in the VBDC delivery process.

Requirements and specifications gathering process.
- Work with the responsible account sales representative
- Specific timelines to be respected
- Introduce them to key team members they will be interacting with
- Clearly explain the services offered, how they benefit them, and any relevant processes or protocols
- Offer comprehensive training on any software or technology platforms used with the VBDC
- Provide contact details for support and emergency contacts
- Monitor and Manage Account Health on his first 30 days
- Set up period

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