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Client Service Representative

7 months ago

Welland, Canada Main West Animal Hospital Full time

**Client Care Specialist**

Are you an experienced Customer Service Representative who happens to LOVE animals? If your job search is motivated by the desire to make a meaningful difference with your career, come use your top-notch skills as a Client Care Specialist at Main West Animal Hospital.

This is a full-time opportunity on the Front Desk team.

**What you’ll Get to Do**

Front Desk team members use their carefully developed receptionist skills to create a client experience for pet parents that leaves them feeling confident in the care their furry family members are receiving Your most common activities will be:

- Contributing to a great visit checking clients in when they arrive following internal processes each time.
- Checking clients out when their appointment is over, making sure they have follow-up care scheduled when needed and collecting payment for their pet’s visit.
- Making sure to carefully follow practice policies and procedures designed to WOW pet parent’s with our high quality and compassionate care.
- Assisting your team members with a variety of general duties such as helping to keep the reception area neat and tidy, drafting memos, correspondence, reports, and other documents.
- Sharing your unique gifts and talents with the team by suggesting new ideas or ways we can show how passionate we are about helping pets live long, healthy, lives

**What you should bring to the team**
- Minimum of two (2) years of experience in a client facing role providing high quality, professional customer service in person and over the phone. Excellent verbal and written communication skills are a must
- Superior relationship building skills. Are you great at remembering the small things clients share and then enjoy asking them about it the next time they come in?
- Must be tech savvy with the ability to learn new software and enter data with accuracy and consistency.
- Dependability. Clients count on us to be there for their furry (and not so furry) family members.

Prior veterinary experience is not required but a love for animals and a sincere interest in the animal care field are essential

**Hours & Availability**
- 8:00 am to 6:00 pm, Monday through Friday
- 8:00 am to 12:00 pm, Saturday (by rotation)

**Compensation & Benefits**

Your senior level Client Service skills and experience will be rewarded with:

- Competitive pay starting at $17 per hour
- Performance based bonuses and incentives
- Extended Health Benefits with generous contribution toward premiums
- Paid Time Off
- Paid Holidays
- And more

**About Us**

Serving furry - and not so furry - family pets of the Niagara Region for over 30 years, Main West Animal Hospital offers superior quality veterinary care. Developing connections with pets and their families promotes the highest level of service and compassion possible throughout a pet’s life.

Proudly offering a wide range of veterinary services including preventative health care, chiropractic care, holistic therapy, laser therapy, dentistry, surgery and advanced diagnostics, Main West is the place to work if you are committed to helping pets thrive

This is your chance to claim a spot on a friendly, positive team with supportive and caring leaders who are dedicated to your professional growth and development.

**How to Apply**

We don’t want the dog to eat your homework resume so it’s best to not drop off a hard copy

**Job Types**: Full-time, Permanent

**Salary**: $17.00 per hour

**Benefits**:

- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 2 years (required)

Work Location: In person