Customer Experience Representative

1 week ago


Edmonton, Canada Rosenau Transport Ltd Full time

**Rosenau Transport Ltd. Edmonton - Customer Experience Rep/Admin**

Rosenau Transport is seeking a full time Customer Experience Representative/Administrator to join our team at our Edmonton terminal.

The CER will additionally work as part of the dispatch support team as a liaison between customers and dispatch/drivers and support OS&D and CSR administration

This position will require excellent customer service skills, organization skills, ability to manage stressful situations.

This position will require intermediate experience with MS Word, Excel, Outlook and Office.

**Responsibilities;**

Responsible for customer communications, pick up/deliver orders

Responsible for phone coverage for general inquiries (Call Taking)

Assist with administration/coordinator with dispatch/drivers on customer requests

Additional projects / duties as assigned by the office manager

Excellent professional communication skills required;
Ability to multi-task, switch priorities quickly in a fast paced environment;
Able to learn new computer programs, software and procedures quickly;
Significant use of memory, high attention to deal;

**This role does not qualify for an LMO under the Temporary Foreign Worker Program**

**All Employees are required to comply with all company and regulatory safety requirements. Each employee is responsible for their personal safety**.

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location



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