Customer Solutions Representative 1
Found in: beBee jobs CA - 1 week ago
Job Title: Customer Solutions Representative
Reports to: Customer Solutions Supervisor
Department: Customer Experience - Environmental
Location: Edmonton, A.B.
Basic Purpose:
- Responsible for effective daily service, satisfaction and maintenance of client projects, inquiries and solutions
- Work closely with Management and the Customer Experience team to maintain and grow Bureau Veritas' market share with all clients through exceptional customer support.
Key Accountability/Responsibilities:
- Provide technical customer support for client projects and submissions as needed
- Act as liaison between client and laboratory for special projects as required
- Escalation point for technical, client, and sector specific inquiries
- Responsible for ensuring all technical, expert, and contractual reporting is completed as required, including evening and weekends;
- Conduct initial investigations of customer complaints and/or non-conformances
- Communicate outcome of data investigations and re-analysis to clients as required
- Coordinate Legal Sample submissions between the client and laboratory
- Escalation point for sample entry issues as required
- Maintenance of client accounts with in LIMS
- Gather the "voice of the customer" and leverage personal experience to define client requirements and unmet wants to shape our value proposition and service offering to the customer
- Provide digital support to clients for items such as the Customer Portal, electronic chain of custodies, online bottle orders and payment, etc.
- Provide Sector Specific Support as identified locally
- Electronic Data Deliverable Management including troubleshooting
- Collaborate with other Bureau Veritas departments as required (operations, accounting, invoicing, revenue management, etc.)
- Work with accounting and invoicing staff to facilitate discussions on client accounts receivable concerns and assist with collection of monies owed.
- Effectively execute Customer Solutions Representative key performance indicators (KPIs).
- Remain current on the interpretation and application of environmental regulations;
- Adhere to Bureau Veritas Code of Ethics Policy
- Support and comply with all Bureau Veritas policies, Quality System and Health & Safety program
- Participate, when requested in department and health and safety meetings
- Maintain training records and relevant qualifications
- All other responsibilities as assigned
Skills and Knowledge:
- You possess a University Degree or a College Diploma in Sciences, preferably chemistry or environmental related and/or have the equivalent experience
- 3-5 years of experience in customer service and/or laboratory environment is an asset
- Expertise of applicable industry regulations (CCME, CSR, MMER, etc.)
- Strong customer service attitude and commitment to providing exceptional customer service and quality results
- Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
- Attentiveness to detail and ability to manage a diverse workload within a fast-paced environment with changing priorities and frequent interruptions
- Effective time management, decision making, excellent listening, problem-solving, planning, organizing and communication skills
- You possess an energetic and keen personality with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to change is required
- You are ethical, dynamic, motivated and results oriented
- Strong computer literacy (Microsoft Word, Excel, Outlook etc.)
Working Conditions:
- Office environment with frequent interaction in a laboratory environment
- High level of work production in fast-paced lab environment
- Flexible working hours, overtime and shift work
- Changing priorities and balancing workload to meet tight deadlines
- Liaison activities and internal/external negotiations
- Minimal exposure to hazardous chemicals.
-
Sales Representative
Found in: beBee jobs CA - 1 week ago
Edmonton, Alberta, Canada Kognitive Sales Solutions Full timeKognitive Sales Solutions in partnership with Canadian Tire is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Financial Sales Representative, you will be educating and offering Financial Products on behalf of one of the most trusted and iconic Canadian brands. Here at Kognitive...
-
Assistant Field Sales Manager
Found in: beBee jobs CA - 2 weeks ago
Edmonton, Alberta, Canada Kognitive Sales Solutions Full timeKognitive Sales Solutions is a dynamic and rapidly growing Sales and Field Marketing company who is seeking a Junior Field Sales Manager to join our team. If you're a motivated and results-driven professional with a passion for leading sales teams, we want to hear from you. This hybrid role combines the thrill of leading a team with the hands-on experience...
-
Customer Experience Representative
Found in: beBee jobs CA - 1 week ago
Edmonton, Alberta, Canada NAIT (Northern Alberta Institute of Technology) Full timeIn order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at NOTE: This is a temporary position ending on or before November 15th, months from start date) with the possibility of extension. The successful candidate must be availability for varied shifts throughout the school...
-
Sales and Marketing Representative
Found in: beBee jobs CA - 1 week ago
Edmonton, Alberta, Canada Ag Jobs Canada Full timeAbout UsWe are a growing provider of innovative agricultural solutions dedicated to enhancing crop yield and sustainability. Our company specializes in developing and distributing supplements that complement traditional fertilizers, optimizing soil fertility and promoting robust plant growth. With a focus on serving greenhouse operators, end-user growers,...
-
Inside Support Representative
Found in: beBee jobs CA - 1 week ago
Edmonton, Alberta, Canada Gordon Food ServiceGordon Service Alimentaire Full timePosition Summary: Supports activities for the outside District Sales Representatives (DSR) including order and delivery interaction between customers via telephone, email and Gordon Ordering. Seeks growth opportunities in existing house customers with knowledge and professionalism as well as strengthening customer relationships by representing Gordon Food...
-
Customer Service Supervisor
Found in: beBee jobs CA - 1 week ago
Edmonton, Alberta, Canada Executive Flight Centre Group Ltd Full timeExecutive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all...
-
Sales Associate
Found in: beBee jobs CA - 4 days ago
Edmonton, Alberta, Canada Fine Sight Solutions Full timeWe are one of the leading providers in Sales, Customer Service, and Business Development for top-tier nationwide clients. We are in search of an entry-level Sales Associate that has an exuberant personality and a passion for working with others Our entry-level Sales Associates place a huge emphasis on the attention to detail with each customer account, and...
-
Financial Client Representative
Found in: beBee jobs CA - 1 week ago
Edmonton, Alberta, Canada Financial Horizons Group Full timeFrançais en dessous The Financial Client Representative provides service to clients requiring assistance related to their investment and insurance products. They will be responsible for assessing, responding, and resolving client inquiries, providing product information, and completing client transactions while delivering a professional client experience....
-
Field Team Manager
Found in: beBee jobs CA - 7 days ago
Edmonton, Alberta, Canada 1-800-GOT-JUNK? Full timePosition: Field Team ManagerSchedule: Full Time, including a rotating schedule of mornings/evenings and some weekendsLocation: Edmonton, ABCompensation: $50,000/year + $10,000 in bonus potentialThe Field Team Manager will be responsible for leading the team in the field, as well as assisting with operations duties in the office. This position will split...
-
Peloton Expert
Found in: beBee jobs CA - 1 week ago
Edmonton, Alberta, Canada Peloton Interactive Full timeABOUT THE ROLEAs a Peloton Expert, you are passionate about fitness, technology, and all things Peloton. Reporting to a Store Manager, you provide excellent in-store experiences and sales support within our retail stores. You educate visitors on the portfolio of Peloton products and content, creating meaningful interactions, customized solutions, and closing...
-
Management Trainee
Found in: beBee jobs CA - 2 weeks ago
Edmonton, Alberta, Canada Fine Sight Solutions Full timeThe Entry Level Management Trainee will work alongside our thoroughly trained and well established Business Development and Management team. Each new additional Entry Level Management Trainee will be assigned an individual trainer as well as one business client to become familiarized with, along with all of their promotional offerings. The Entry Level...
-
Agent Sales Professional
Found in: beBee jobs CA - 1 week ago
Edmonton, Alberta, Canada American Income Life AO - Lauretta Bawo Full timeJob Description:We are seeking a dynamic and self-motivated individual to join our team as a Sales Representative for Life Insurance. As a sales representative, you will be responsible for promoting and selling our life insurance products to potential clients. You will play a crucial role in expanding our customer base and achieving sales...
-
Nespresso Coffee Advisor
Found in: beBee jobs CA - 1 week ago
Edmonton, Alberta, Canada Acosta Group Full timeNespresso Coffee AdvisorGeneral InformationCompany: PRE-CALocation: Edmonton, Alberta, T6N 1J2Ref #: M52210Function: Brand Advocacy & SalesEmployment Duration: Part-timeDescription and RequirementsAs a Nespresso Coffee Advisor, you'll excite customers and help spark sales for Nespresso by engaging retail customers and making products stand out by providing...
-
Chemical Operator
Found in: beBee jobs CA - 1 week ago
Edmonton, Alberta, Canada Veolia Water Technologies & Solutions Full timeAround the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us...
-
Project Specialist
Found in: beBee jobs CA - 1 week ago
Edmonton, Alberta, Canada Bureau Veritas Full timeDo you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you Here are our...
-
Sales Representative
Found in: beBee jobs CA - 1 week ago
Edmonton, Alberta, Canada Primoris Management LP (Canada) Full timePrimoris Canada is an industrial contractor serving major firms in the oil, gas, power, petrochemical, and heavy oil industries and include services covering tailings and hydro-transport pipeline construction and maintenance, storage tank construction and maintenance, industrial facilities multi-discipline construction and maintenance, piping fabrication,...
-
Sales Representative
Found in: beBee jobs CA - 2 weeks ago
Edmonton, Alberta, Canada Primoris Management LP (Canada) Full timePrimoris Canada is an industrial contractor serving major firms in the oil, gas, power, petrochemical, and heavy oil industries and include services covering tailings and hydro-transport pipeline construction and maintenance, storage tank construction and maintenance, industrial facilities multi-discipline construction and maintenance, piping fabrication,...
-
Special Events Security Guards
Found in: beBee jobs CA - 1 week ago
Edmonton, Alberta, Canada Securitas Security Services USA, Inc. Full timeSecuritas Canada LimitedSECURITY GUARD - SPECIAL EVENTSLocation: EDMONTONMust have an open availability between April 1 and September 1, 2024, more specifically between 3pm and MidnightSecuritas is a global leader in the security industry and has been providing security services since 1899. With over 8,000 employees in 25 District offices across Canada, and...
-
Mortgage Specialist
Found in: beBee jobs CA - 2 weeks ago
Edmonton, Alberta, Canada BMO Full timeApplication Deadline:04/29/2024Address: th Avenue NWJob Family Group:Retail Banking Sales & ServiceCultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMO's share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues...
-
Mortgage Specialist
Found in: beBee jobs CA - 2 weeks ago
Edmonton, Alberta, Canada BMO Full timeApplication Deadline:04/29/2024Address:5340 75th Street NWJob Family Group:Retail Banking Sales & ServiceCultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMO's share of the home financing market. Actively identifies sales opportunities and refers to BMO...