Health Club Attendant

6 months ago

Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full time

We are currently recruiting for both full time and part time Health Club Attendant to join this team.

The duties of the Health Club Attendant include, but are not limited to the following:
**Duties and Responsibilities**:
*Greeting guests and members, answering telephone, and assisting Club Manager.

*selling a variety of memberships inclusive of regular, monthly, annual and day passes

*Create bulletin boards/flyers to keep members informed

*Resolve billing issues - identify issue, contact member, follow up

*Print denied accessed/billing issues/freeze/expired CC report weekly - ensure everything is updated and correct

*Assist Accounting personnel in membership maintenance

*Inform manager of office supplies/gym equipment that need re-ordering/fixing

*Call all expired CC members - weekly

*Resolve member complaints/inquires

*Create month end sales and commission report

*New contract maintenance: check in Aphelion, check all folders for proper documentation

*Print expired memberships report at month end and ensures all deleting memberships are sent to accounting

*Create refund forms, letters, or other documentation as requested by the manager

*Assist staff members with anything they need help on - finish incomplete forms/billing inquires/enforcing club rules

*assist with towel supply - laundering and folding as may be required

*Document and create list for fitness instructor/cleaning staff cheques

*Log daily staff hours

*Maintain and organize all binders

*Resolve any deposit/float issues

*Assist with helping health club cleaners with club cleanliness when required

*Any other duties as may be assigned by the Health Club Manager and/or General Manager

**Qualifications**:
*Must have flexibility to work a variety of shifts (hours may vary per season), opening shifts, mid shifts and closing shifts.

*Must be available to work Saturday and Sunday, and holidays

*Must have excellent oral communication skills

*Must be able to process cash/credit card transactions

*Must be able to speak English clearly, distinctly and cordially

*Must be computer literate

*Must have the ability to handle multiple tasks

*Must have excellent organizational skills

*Must have demonstrated customer service skills

*Must have ability to work with mínimal supervision

*Previous experience in a recreation/fitness setting would be an asset

**Must have (or will obtain) smart serve certification

WHILE WE THANK ALL CANDIDATES FOR THEIR INTEREST, ONLY THOSE SELECTED FOR AN INTERVIEW WILL BE CONTACTED

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $15.50 per hour

**Benefits**:

- Discounted or free food
- On-site gym
- On-site parking

Schedule:

- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Weekends only

Supplemental pay types:

- Commission pay
- Tips

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you CURRENTLY holding authorization to work in Canada?
- Are you flexible with shift availability, including weekends and holidays?
- Are you available to work Saturday and Sunday shifts?
- Do you have valid SmartServe certification?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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