Electric Vehicle Technician

5 months ago

Quebec City, Canada Motiv Power Systems Full time

**What Makes Motiv Special?**

Motiv's core values are deep passion, curiosity, collaboration, customer focus and "owning it." If those are values you share, we would love to talk with you about joining our team and taking your career to the next level in one of the hottest technology sectors. To succeed in this job, you must be able to perform the duties listed below - and others as required.

**Job Summary**:
We are looking for a smart, enthusiastic EV Field Support Technician to join us in transforming an industry. In this position reporting to a Senior Customer Support Leader, you will ensure Motiv's successful truck fleet deployments. You will work directly with Motiv's Customer Support team. You are expected to develop expertise in the operation and debugging of Motiv's electric powertrain to independently provide top quality Customer Support.

The role is customer facing, necessitating strong customer service skills alongside exceptional "hands on" technical ability as indispensable attributes. This position is remote, to be filled in based on location. You will have primary responsibility for making sure Motiv-powered customer-deployed EVs remain ready-for-duty or return to duty ASAP, including diagnosis, customer situation assessment, solution determination, hands-on repair of issues and working with Customer Support leadership to reduce future rates of failure.

**Supervisory Responsibilities**:

- None.

**Duties/Responsibilities**:

- Responsible for technical service and customer assistance during customer site visits, maintaining strong relationships with new and existing customers.
- Responsible for diagnosing, assessing, testing, troubleshooting, and repair and resolution of the issue on the customer vehicle, following Motiv's quality standards and documenting and reporting any quality failures.
- Responsible for preparing diagnostic reports for management and providing updates on troubleshooting and repairs.
- Responsible for maintaining all company tools, equipment, and materials used during service calls.
- Expected to operate both company owned and customer-owned vehicles following proper driving laws and procedures.
- Expected to follow organizational field processes and protocols and to follow up with technical team by sharing information and updates on the repair.
- Review and analyze remote monitoring system data to perform performance log reviews, identifying performance-related concerns and vehicle utilization.
- Utilize remote monitoring system data for periodic log reviews, and to identify possible performance-related concerns as well as to study vehicle utilization and suggest improvements.
- Maintain company expectations regarding quality customer service and team performance.
- Expected proficiency with basic computer skills and learning adaptability for other IP based software systems including ERP/MRP, diagnostics and advanced engineering schematics.
- Travel as needed (up to 80%) for training and customer support responsibilities.

**Required Skills/Abilities**:

- Analytical approach to problem solving, while managing multiple issues at one time and adjust to rapidly changing priorities and schedules.
- Ability to translate own expertise in a practical and easily implementable way with maximum impact using the minimum of resources or formal processes.
- Knowledge of principles and processes for providing superior customer service.
- Excellent verbal and written communication skills in both French and English to effectively work with a wide range of stakeholders including customers, dealerships, body builders, sales & marketing, engineering, manufacturing and supply chain personnel in and outside of Quebec.
- Advanced knowledge of electric mobility including components like high-voltage batteries and systems like cutting edge control technology, automotive systems and troubleshooting procedures.
- Understand and assess our internal operating systems using Motiv proprietary computer software.
- Able to analyze complex, terabyte vehicle data logs to determine and identify issues with subsystems under challenging timelines.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Proactive and independent with the ability to take initiative.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to work with mínimal supervision while producing high-quality output in a timely manner.
- Ability to function well in a high-paced and at times stressful environment.
- High level of accuracy; ability to work with tight schedules and ambiguity in startup environment.
- Proficient with Microsoft Office Suite or related software.

**Education and Experience**:

- Associates or bachelor's degree in a technical, science or engineering field.
- 3-5 years' experience working with relevant technologies.
- Experience with Controller Area Networks (CAN).
- Knowledge of high-voltage electrical systems.
-

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