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Customer Support Representative Tier 1

3 months ago

North Battleford, Canada Access Communications Co-operative Ltd Full time

**Job Brief**:
Customer Support Representative Tier 1 in North Battleford
- Access Communications is seeking an energetic, motivated, customer focused individual to join our team. Access is a fast paced, dynamic organization, with a positive work environment. As one of Saskatchewan’s Top Employers, one of Achievers 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package._

**_ Do you like working with all kinds of interesting people? If so, we have a fantastic opportunity for a part time Customer Support Representative in North Battleford._**

As a community owned co-operative, we pride ourselves on putting our customers first and being available when they need us most. This means shifts can include days, evening, and weekends.

**As a Customer Support Representative**:

- You love to save the day, taking ownership of & finding creative solutions for any problems that come your way over the phone or in retail.
- You use a positive approach to help customers with a variety of things, including choosing the best packaging options, booking technician visits, understanding their bill, etc.
- You have the aptitude to learn all about our awesome products & services, including cool equipment like TiVo boxes. And can teach customers about them, too
- You’re fast on your feet & can keep up with constantly evolving information & procedures as part of a high-tech company that leads the way in TV, Internet, Phone, & Security services.
- You have a flexible schedule, and are able to work a combination of days, evening and weekends with open availability.

**Competencies you have for success**:

- Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, & patience.
- Talent for handling a large number of calls efficiently & accurately in a busy environment.
- Continually striving to achieve targets and metrics.
- Ability to respond positively to constructive feedback.
- Ability to put into practice training you receive on basic troubleshooting.
- Capacity to quickly adapt to new processes, procedures, & technology.
- Previous Call Centre experience is an asset, but not required.
- Minimum grade 12 education.
- Clear Criminal Record Check.

**The benefits**:

- Great Salary - Starting at $21.88/ hour
- Outstanding Benefits Package, including Health, Dental and Vision
- Amazing competitive staff discounts on all services
- Company matched pension plan.
- Health and Wellness benefits
- Ongoing training and development opportunities with opportunities for career advancement.
- Volunteer Opportunities We do great things in the community, and everyone here is part of that.

**Applications are due by Friday, July 5th, 2024.