Service Advisor

2 weeks ago

St Marys, Canada St Mary's Buick | GMC Full time

**About UpAuto**

UpAuto is an automotive dealership group that focuses on non-metro markets where we can drive operational excellence throughout the entire business to the benefit of all stakeholders. The root of our company name, UpAuto, relates to the desired output and direction from our involvement in the business - UP. With a relentless pursuit of excellence as our guiding principle we are hyper focused on our team and the community in which we operate. We plan on investing in our teams so that we can better serve both the customer and our communities.

**Overall Job Function**: To provide continuous world-class service for all our Customers always. To complete Repair Orders detailing the Customer’s concerns in writing and ensure excellent detail for Technicians to repair the concerns in a timely fashion. To close Repair Orders within 12 hours of the work being completed and delivered. Control shop flow and monitor shop efficiency work with apprentice techs to be a mentor as they grow.

**Responsibilities**:

- Ensure customers are greeted and communicated within the drive-thru in a prompt manner '
- Follow St. Marys Buick written Service Process and complete a walk around every vehicle with every customer.
- Identify damage to the vehicle in advance and bring it to the customer’s attention. Have the Customer sign for it.
- Identify the potential area of additional sales opportunities with the customers in the drive-thru.
- Make service appointments, utilizing the appropriate appointment process.
- Review past history and required service recommendations with the customers.
- Generate and follow through on work orders.
- Close work orders promptly.
- Write up service estimates.
- Provide Service recommendations based on factory-required maintenance.
- Follow up on Estimates during slow times, to obtain future business.
- Perform vehicle walk-around with customers at the time of vehicle pick-up.
- Review CSI Guidelines with all Customers and secure a positive response that they will take the time to complete a survey
- Arrange for customer Transportation. i.e., the shuttle drops off and pick up or service loaner.
- Arrange dispatch to ensure written work orders are completed at their promised finish times.
- The service advisor position will work closely with the Service and Parts Manager to help with any miscellaneous additional tasks.
- Communicate with customers throughout the day providing them with updates on the status of the progress of their vehicles.
- Check daily shop loading to ensure efficient use of bays
- Assign work to the technicians based on their abilities and efficiency.
- Ensure all technicians are at their most efficient by monitoring reports and clocked versus punched hours.
- Be a source of knowledge and support for Apprentice technicians and help them with the development.
- In busy times and times of absence be prepared to assist in the shop due to your technician’s experience
- Any other duties as requested by management.
- Assists in the nature and extent of the dealership’s parts and accessories marketing.
- Adheres to monthly parts and accessories sales objectives.
- Assists in promotion and point of sale aids.
- Fills Parts requests for ROs.
- Fields all customer requests for Parts
- Contacts SPO Parts Customers to bring them back in
- Fills in for Parts Advisor during breaks lunches and days off.
- Obtains approval of all requisitions for material and expenses not resold on the repair order or sales order.
- Adheres to parts department policies and procedures for inventory control and pricing.
- Participates in regular department meetings.
- Knows, understands and applies the dealership selling service system. (Quorum and RIM)
- Reviews and understands parts price changes, availability, and frequency of demand.
- Co-ordinates campaign recall or special-order parts with Service Advisors thru Service Management.

**What we bring to the table**:

- A great compensation package with unlimited earning potential
- Career advancement opportunities
- Strong training program
- Strong management support
- Full benefits program

**Benefits**:

- Health, Dental, Life Insurance, Long Term Disability
- Salary + commission
- Full training and support from Management
- Great atmosphere
- Opportunities for advancement
- In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process._

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