Technical Support Technician

2 weeks ago


Magog, Canada Kezber Full time

**Join a dedicated and dynamic team, serving renowned clients**:
***:
At Kezber, we are a well-established company recognized for our expertise in IT solutions for nearly 30 years. As a Technical Support Technician (internal title : Technical Support), you will have the opportunity to work with a variety of large-scale clients, facing new and stimulating challenges every day. In this multi-client role, each day brings unique situations that test your technical skills and adaptability. With the support of a competent and dedicated team, we offer an environment where you can progress, learn, and build a rewarding career. Join us and contribute to a team that values excellence

***:
In this versatile role as a Technical Support Technician, you will be required to:

- Provide superior quality service to our clients by responding to their support requests and ensuring thorough follow-up.
- Diagnose and resolve various technical issues, including supporting systems such as Windows Server, Office 365, Hyper-V/VMware, and various network and security solutions (firewall, enterprise antivirus).
- Contribute to the continuous improvement of support processes and ensure information security.
- Assist in the deployment of modern solutions like Azure and Microsoft Teams.
- Travel as needed, according to assignments, to provide on-site support to clients.

**Desired Profile**:
***:

- **Technical skills**: Solid knowledge of IT support, including Windows environments, networking, and cloud solutions (an asset: Microsoft certifications, SonicWALL firewall).
- **Customer service**: You have a customer-oriented attitude and can manage situations under pressure with calm and assurance.
- **Adaptability and autonomy**: Every day is unique, and you are ready to face new challenges daily.
- **Mobility**: A driver's license is required for certain client visits.
- **Bilingualism**: French is essential; English is an asset as some of our clients speak only English.

**What We Offer**:
***:
At Kezber, we strive to help you grow and thrive:

- **Career Development**: Ongoing training, paid certifications, and membership to professional orders.
- **Work Environment**: Collaborative teamwork, virtual medical clinic 7/7, on-site gym, and social activities.
- **Competitive Benefits**: 5 weeks of vacation, flexible leave, group insurance, clothing budget, pension plan, recognition, and profit-sharing programs.

**Why Join Kezber?**:
***:
By joining Kezber, you become part of a company known for its commitment to innovation, excellence, and employee well-being. Working at Kezber means evolving within a team dedicated to renowned clients, in an environment that promotes your personal and professional development. Come shape the future of IT with us



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