IT Application Support Specialist

5 months ago


Magog, Canada Michelin Full time

IT Application Support Specialist

Michelin, the Worldwide leader in Tires, is hiring
- KEY EXPECTED ACHIEVEMENTS- Incident Management Ø Identifies impact and validates priority. Ø Provides technical and functional analysis Ø Provides the solution to users. Ø Identifies and communicates potential workarounds. Ø Informs users on the status of incident processing. Ø Continues from the handling of the incident until its closure.- Be an active player in the improvement of the team processes. Propose solutions and alternatives to the selected elements to improve and take ownership of delivering those initiatives.- Be a key resource in the IT compliance standards to ensure all work is done correctly by managing the audit tasks within the team.- Achieve mastery of at least one or more of the key systems supported by the team (SAP, Salesforce, Fiori, BI). Be a key reference point on this system and provide guidance to the other team members.- Work on having a smooth handover with the Small/Medium teams. Assist to the knowledge transfers to evaluate the sustainability of the solution from a support perspective..
- Mininum of 1 years technical support of SAP (ECC or HANA), with a focus on SD, MM, FI, CO, or LE/EWM Modules

RÉALISATIONS PRINCIPALESGestion des incidents Ø Identifie l'impact et valide la priorité. Ø Fournit une analyse technique et fonctionnelle Ø Fournit la solution aux utilisateurs. Ø Identifie et communique les solutions de contournement potentielles. Ø Informe les utilisateurs sur l'état du traitement des incidents. Ø Traite l'incident jusqu'à sa clôture.
Jouer un rôle actif dans l'amélioration des processus de l'équipe. Proposer des solutions de rechange pour les éléments déterminés qui nécessitent des améliorations, et prendre en charge leur exécution;- Agir à titre de principale ressource en ce qui a trait aux normes relatives à la conformité des TI afin de s'assurer que tout le travail est réalisé correctement, et gérer les tâches de vérification au sein de l'équipe;- Maîtriser au moins un des principaux systèmes utilisés par l'équipe (SAP, Salesforce, Fiori, BI). Agir à titre de personne-ressource principale pour ce système, et fournir une orientation aux autres membres de l'équipe;- Assurer une transition harmonieuse avec les équipes de gestion de projet. Participer au transfert de connaissances afin d'évaluer la durabilité de la solution d'un point de vue de soutien.- Minimum de 1 ans de support technique de SAP (ECC ou HANA), avec un accent sur les modules SD, MM, FI, CO ou LE / EWM



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