Field Service Technician

7 months ago

Langley, Canada Regal Rexnord Full time

**THE OPPORTUNITY**

For over 50 years, Thomson Power Systems (a Regal Rexnord company) has been a leading manufacturer of electrical products and systems for use in the Power Generation Industry. We have an immediate opening for a Field Service Technician to join our Service team. The role is “hands on” and “in the field” performing a variety of field service activities on installed based critical power systems. In this role you will be the face of Thomson and the liaison with the customer in the delivery of value add services on installed equipment around the globe. You will be working with a strong cross-functional team dedicated to servicing our customers in the Data Centre, Healthcare, Waste Water and Industrial end markets. Driven and Solution Centric with a focus on customer service are essential functions for this position.

**YOUR MISSION**

**Position Summary**:
Reporting to the Field Service Supervisor, the primary job duties of Field Service Technician will include; start-up, testing, commissioning, preventative maintenance, upgrades and modernization on low and medium voltage switchgear as well as automatic transfer switches using specified test equipment. Assisting in a wide variety of highly technical and complex duties related to installation, troubleshooting, service and repair of paralleling switchgear, automatic transfer switches, control systems and/or mechanical equipment at customer locations.

**Mjor Responsibilities**:

- Develop and manage predictive and preventative maintenance programs for our installed based customers.
- Perform all aspects of assigned field service work including site investigation, equipment installation, testing, commissioning and maintenance of power distribution, control and automation systems.
- Completion of assigned project field activities on time and meet customer functional requirements.
- Work in close collaboration and cooperation with the local field service office and Thomson Power System (TPS) business that is headquartered in Langley, BC Canada.
- Build, develop and maintain exemplary customer and vendor relationships while maintaining a high level of quality and technical service.
- Provide detailed and timely follow-up to customer requests.
- Ability to track and submit project reports in a timely manner (Field Reports and Expenses).
- Support Technical Call Desk for customers.
- Adhere to written standard testing and maintenance procedures for breaker, switchgear, relay, control and automation equipment testing.
- Recommend design modifications of equipment and provide instruction for installation.
- Support Technical Training programs for customers, partners and employees on new and existing products.
- QA review of engineering drawings.
- Ensure all corporate policy, and values are foundational in the culture of the Langley office. Including health and safety, integrity, responsibility, diversity & inclusion, customer success, innovation with purpose, continuous improvement, performance, and passion to win.

**ARE YOU THE ONE?**

**Required Education, Experience and Skills**:

- 5+ years of hands on experience in preventative and predictive maintenance of power distribution and control equipment or equivalent education and experience. Experience to include installing, maintaining, testing, & repairing circuit breakers, transformers, switchgear, and similar electrical, control and automation equipment.
- Knowledge of applicable health, safety, and electrical (CSA/NFPA/UL) regulatory codes and standards.
- Self-directed learner motivated and driven to take initiative towards their education and development in electrical power and distribution field services.
- Basic understanding and ability to interpret detailed electrical schematics & mechanical drawings.
- High level of attention to detail with a strong ability to implement.
- Excellent customer service skills.
- Ability to lead independently and as part of a team.
- Excellent written and verbal communication skills.
- Ability to work independently and in remote locations.
- Prefer OSHA 30 hour, MSHA, NFPA 70-E training.
- 50% Travel required.

**Desired Skills**:

- NETA/NICET Certified (ETT Level II or higher) in electrical equipment testing.
- Experienced and proficient in starting up and commissioning LV and MV generator paralleling switchgear.
- Advanced understanding of industrial electrical equipment (switchgear, transfer switches, circuit breakers, generators).
- Advanced understanding of industrial control equipment (metering, protective relaying, relay ladder logic, Programmable Logic Controllers - PLCs and HMI’s).

**OUR PURPOSE**

You may not know it, but Regal Rexnord impacts your life every day. Our products enable the power source that keeps smart buildings running; the fans in HVAC systems that keep us comfortable; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep ecommerce flowing. Our business purpose is to create a

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