General Manager

6 months ago

Vancouver, Canada Gold's Gym - British Columbia Full time

**GENERAL MANAGER**

Gold’s Gym West Broadway in Vancouver, B.C. is hiring full time General Manager, with potential to grow Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you

**About Gold’s Gym**

Gold’s Gym has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the knowledge and expertise he gained from training at the world famous “Muscle Beach” and opened up the first Gold’s Gym on Pacific Avenue in Venice, California. At Gold’s Gym, our goal is simple: We’re here to help you Know Your Own Strength®. We are committed to helping people find their inner strength and reach their goals.

**Key Responsibilities**
- Assume responsibility to ensure all departments are meeting targets (sales, personal training, customer service representatives, etc.)
- Meet and exceed team sales quota by monitoring sales KPIs, forecasting, fine-tuning sales processes, and ensuring consistency of sales metrics among the team
- Inspire and grow your team through leading by examples and building a positive team spirit
- Develop, implement and monitor team member succession planning to help develop team members
- Provide exceptional leadership and manage and grow an effective sales team
- Develop, build and acquire new corporate accounts to increase revenue for the club
- Draft and submit sales and operation reports to upper management as required
- Work closely with all functional teams (human resources, operations, personal training, marketing, finance, customer service, etc.) as a key contributor to the company’s overall success and profitability
- Participate in events to generate new sales, such as trade shows, open houses, member appreciation nights, etc.)
- Deliver financial results by creating a positive and supportive environment, setting standards in customer service and staff training and development
- Able to self organize with a strong attention to detail, work within budgets, have a responsibility for timelines and be able to think creatively to drive sales initiatives to the club
- Recognize potential and create staff development plans for employees based on career aspirations and address poor performance; initiate and administer performance improvement action plans and/or corrective action as necessary
- Delegate effectively by assigning and overseeing completion of all club responsibilities through the work of others
- Generate sales through providing guests with tours of the facility, business to business outreach, referrals from members, and promoting the facility by distributing guest passes to prospective members
- Resolve escalate customer complaints in a professional, respectful manner;
- Educate and empower your team to resolve customer concerns in the moment.
- Be active in the community by organizing events regularly, connecting with other local businesses to support healthy relationships and marketing opportunities.
- Monitors and adjusts schedules to maximize employee productivity, obtain payroll goals and cover key business hours/peak days
- Prepare, audit and submit payroll to corporate office in a timely manner

**Qualifications**
- Strong leadership skills, with ability to motivate and influence people
- Detailed understanding of sales processes and a proven track record of achieving sustainable, profitable business result
- College or University degree preferred, with minimum two (2) years professional experience
- Experience in the health and wellness industry is preferred
- Competent in performance metrics including revenue, budgeting, inventory, payroll, cost controls and facility maintenance
- Ability to multi-task and perform calmly in a fast paced environment
- Strong administrative skills including payroll, scheduling, ordering inventory, and report generating

**What We Offer**
- Positive, rewarding, and collaborative team environment
- Competitive compensation
- Complimentary club membership
- Discount on Gold’s Gym products and services

**NOTE**: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

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