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Bilingual Field Service Technician

4 weeks ago

Québec, Canada Kelly Science, Engineering, Technology & Telecom Full time
We are currently recruiting for Field Service Technician role for our client for full time permanent opportunity.

Locations:

Quebec City and Val-d’Or/ Rouyn Noranda, QC Type:

Full time permanent role

Bilingual FIELD SERVICE TECHNICIAN Role: Responsible for providing field technical service and support customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner

Responsibilities and Duties: • Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration • Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and work stations • Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed • Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position • Perform travel on a moment’s notice in order to provide support by troubleshooting customer's sites in assigned area, as required • Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7 • Prepare field reports, as required • Liaise with Help Desk on escalated issues • Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner • Install, fish, dress cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable • Identify cable pathways • Test, review and troubleshoot installed systems • Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing) • Troubleshoot cabling, hardware and network related issues in the field • Operate hand and power tools (i.e. drill) • Apply proficient computer skills and solid knowledge of computer networking • Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all parties to resolve field issues • Work independently and collaboratively with other team members to achieve common project/site objectives

Requirements: • CompTIA A+ Certification is a plus • Minimum university degree with major in information technology or a related program • Minimum 1-5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience • Experience working in a retail environment with POS systems is required • Experience working with remote management software is an asset • Experience in troubleshooting cabling, hardware and network related issues in the field • Familiarity with network equipment (routers, switches, desktops, printers, servers etc.) • Must have and provide company with valid driver’s license and clean abstract for use of company vehicle for travelling to customer sites to provide service • Ability to operate hand and power tools (i.e. drill) • Proficient computer skills and solid knowledge of computer networking Personal Requirements: • Excellent prioritizing and communication skills • Ability to travel to customers’ sites on short notice over extended periods of time • Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements • Must be able to lift up to 75 lbs

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