Part Time Customer Service Operator

7 days ago


Brampton, Canada Northshield Full time

We are currently looking for customer service consultants to join our Telstra Customer Service Inbound Team.

NorthShield, is an Canadian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services.

**Job Description**:
At NorthShield, not only are we customer inspired, but we are also about making you feel valued and appreciated. Here are a few work perks we have put in place to help motivate our team:

- 100% work from home position
- 5 weeks of fully paid training
- Choose to work a 9 or 10 day fortnight
- Choose your pay day through the wagestream app
- KPI driven incentives; paid days off, cash and holiday prizes
- Discount at gyms and on healthcare plans

Here’s what makes you tick.

You describe yourself as - someone who can talk to people from all walks of life and have a genuine desire to help people. No call centre experience needed.

What will a normal day look like?

You will engage customers, build rapport and provide outstanding customer service solutions. You will also be required to:

- Navigate through multiple systems whilst maintaining customer engagement on the phone
- Answer incoming calls
- Confidently handle technology faults, complaints and trouble-shooting issues
- Work towards achievable service targets
- Provide class leading customer experiences

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: $23.10 per hour

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift



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