Program Operational Director

3 weeks ago

Kingston, Canada Kingston Health Sciences Centre Full time

**Title**: Program Operational Director

**Hours of Work**:Full-Time Position, Days

**Department**:Patient Care -** **Medicine Program

**Salary**: Class 10 - $151,027.75 - $181.232.38 per annum + benefits/pension

**Location**: Kingston General Hospital & Hotel Dieu Hospital sites

***:
Reporting to the Executive Director, Patient Care, the Program Operational Director (POD) is a clinical program leader at both Kingston General Hospital (KGH) and Hotel Dieu Hospital (HDH). The Program Operational Director works in partnership with a Program Medical Director (PMD) to lead their assigned portfolio within a matrix reporting structure.

Within this role the employee is accountable for contributing to the delivery of the Kingston Health Sciences Centre strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.

**RESPONSIBILITIES & DUTIES INCLUDE**:

- **Corporate Leadership**
Leads interdisciplinary teams of professionals: developing/exploring integrated service improvement initiatives that best meet the needs of the patient. In partnership with the Program Medical Director the Program Operational Director assumes primary responsibility for operational leadership within a clinical program.
- **Program Evaluation**

Responsible for planning, developing, and evaluating the operations/services within the portfolio, including budget and financial concerns. Establishes indicators that continually measure and analyze program performance against accepted benchmarks and standards and support corporate scorecards. Adjusts program operations as required to maximize operations and outcomes.
- **Integration**

Through a cross organizational reporting matrix, the POD is responsible for furthering the integration of clinical services between KGH and HDH and exploring opportunities for regional integration beyond KGH and HDH. Navigating two organizations with distinctly different systems, supports and processes, the POD must seek integration and efficiency opportunities while balancing the individual organization’s distinct cultures and values. Focus on improving quality of care in complex systems requires a strategic approach to problem solving coupled with excellent collaboration, diplomacy, and strong understanding of organizational processes, while maintaining a patient centered perspective.
- **Strategic Program Development**

Assesses, evaluates, plans, implements, modifies and continually improves service delivery in a manner that is congruent with the different and unique Mission, Vision and Values of Kingston General Hospital and Hotel Dieu Hospital. As integrated programs providing patient care, strategic program development must be innovative, patient focused and fiscally responsible, emphasizing quality, efficiency and effectiveness regardless of the facility in which the care is delivered. The POD presents significant program enhancements or changes to the appropriate organization (HDH, KGH) through comprehensive business cases or proposals that are presented internally, and may be submitted to external regional or provincial agencies for funding support.
- **Regionalization**

Assumes leadership roles in regional initiatives to enhance care provided across the LHIN and beyond (regional and provincial partners). Participates in regional planning, development of regional care models that span the continuum of care, collaborates with regional partner to identify opportunities for improvement in patient care process efficiencies.
- _NOTE: The above duties are representative but are not to be construed as all-inclusive._

**BASIC QUALIFICATIONS**
- Master’s degree in health care discipline, Business or related field (to be completed within 2-3 years)
- Member of a Regulated Health Care Profession
- Considerable position related experience required, progressive leadership in a health care setting
- Ability to think strategically at the organizational, program, unit and individual level; analytical and conceptual thinking
- Broad knowledge of overall hospital structure, operating policies and decision making processes
- Broad understanding of the health care system, related issues and trends, policies and legislation
- Ability to collaborate effectively with diverse management and employee groups and individuals
- Knowledge of management principles and theories
- Demonstrated excellence in interpersonal, written and verbal communication skills including ability to demonstrate tact and diplomacy with diverse groups of stakeholders
- Demonstrated ability to lead and influence individuals and teams within a large organization and in the context of major change, toward a vision while maintaining group cohesiveness, motivation, commitment and effectiveness
- Demonstrated ability to create an inclusive and welcoming environment that values each individual; respects their values, preferences and uni

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