Customer Service Coordinator

3 weeks ago


SaintJeansurRichelieu, Canada Max-Atlas Full time

**Job description**:
The Customer Service Coordinator is responsible for providing exceptional after-sales service to customers regarding trailer repairs, warranty management, and deliveries. They play a crucial role in customer satisfaction by ensuring that all inquiries and concerns are addressed promptly and efficiently.

**Tasks**:

- Respond to customer inquiries regarding trailer repairs, warranties, and deliveries.
- Provide accurate information about the services offered and assist customers in understanding the repair and warranty processes.
- Coordinate repairs in collaboration with technical teams and ensure they are completed within the required timeframes.
- Handle customer complaints and concerns in a professional and efficient manner.
- Monitor the status of repairs and keep customers informed throughout the process.
- Document interactions with customers and maintain up-to-date service records.
- Participate in the continuous improvement of customer service processes by suggesting ideas and recommendations.
- Work closely with production and logistics departments to ensure customer satisfaction during deliveries.
- Service call management.
- Sales of replacement parts.
- Perform any other related tasks as requested based on the needs of the business.

**Required qualifications**:

- Degree in Business Administration or a related field (an asset)
- 2 to 5 years of experience in a similar customer service role, preferably in the manufacturing sector.

**Skills**:

- Bilingual (French/English), with excellent verbal and written proficiency in both languages.
- Strong listening and problem-solving skills.
- Proficient in office software (Excel, Word).
- Ability to work independently and as part of a team.
- Strong organizational skills and the ability to manage multiple priorities simultaneously.

**About the employer**:
Join a dynamic and highly motivated team within a constantly evolving work environment. Max-Atlas is the Largest Manufacturer of Container Chassis in Canada, owned and operated locally, providing numerous opportunities for growth and personal development. Throughout your career with us, you will have the opportunity to enhance your skills and achieve your goals.



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