Customer Service Representative

4 weeks ago

Winnipeg, Canada William F. White International Inc. Full time

**Our Company**

**Founded in 1963, William F. White International Inc. (“WFW”), a Sunbelt Rentals Company, is Canada's oldest and largest provider of production equipment to the entertainment industry. With offices across the country, the company services productions of all sizes from coast to coast and houses an extensive state-of-the-art inventory, including camera, lighting, grip, specialty equipment, location support and a growing portfolio of premium studio properties.**

**The Golden Opportunity
- Light Up the World**

Reporting to the Branch Manager, the **Customer Service Representative**, Lighting and Grip, is the primary point of contact between the production and WFW during a show’s production and coordinates the daily activity required to provide a high level of service to assigned production accounts. The position demands careful attention to a production’s ever-evolving schedule & needs and a deep understanding of our operational procedures, always conveyed with utmost professionalism both internally and externally. The successful applicant be expected to work from the Winnipeg office.

**Responsibilities**
- Be the main point of contact between WFW and our customers for long and short format productions
- Work closely with the Branch Manager to ensure a stellar customer experience at all levels of production
- Advise of any issues likely to affect the quality of service that we provide to our customers
- Input equipment orders and generate quotes
- Including but not limited to the sourcing and rental of specialized, location and short-stocked equipment
- Send accurate pull lists to Warehouse Operations and arrange for customer pick-ups and returns
- Work closely with Warehouse Operations to ensure timely preparation of customer packages
- Review returns applied to inventory management system by Rentals Desk staff to ensure accuracy
- Bill all losses and damages to shows
- Liaise with WFW Warehouse Supervisor and Branch Manager as needed to ensure all L&D charges are captured
- Review show-rental billing
- Approve daily/weekly reports to ensure all orders and jobs are accurately billed and closed
- Assist the other members of the team including WSE and LES from other WFW markets as needed
- Create a work environment that fosters creativity, ingenuity and high staff morale
- Other duties as required.
- Able to manage multiple projects while paying strict attention to detail
- Able to re-prioritize last-minute tasks to achieve simultaneous deadlines from multiple stakeholders
- Able to stay professional in high-pressure situations
- Team player
- Robust computer skills
- Microsoft Office
- 3-5 years’ experience with Data Base/inventory management systems
- Minimum 2 years CSR-related experience
- Knowledge of film industry equipment an asset(Lighting, Grip, Power, Cable and distribution and Dimming/lighting control)
- Willing and able to work outside of regular hours, when necessary
- Excellent oral and written communication skills
- Positive, outgoing attitude
- Outstanding organizational skills
- Sales experience considered an asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Data Base/inventory management: 3 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

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