Team Leader-claims Assistance

1 week ago


Sherbrooke, Canada Global Excel Management Full time

Job Description: Are you a people person with a knack for leadership? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you
As a Team Leader - Claims Assistance, you’ll lead an extended hours high performance inbound customer service team to provide claim services and support while maintaining a consistently high level of quality and customer service. Claims services offered are but not limited to opening claims files, benefit and limitation information, claims status inquiries and pre travel inquiries.
**What does your typical day look like**?**
- Develop employees through training, coaching and clear communication;
- Monitor service level standards, team objectives and alignment with corporate strategic vision;
- Develop and improve guidelines and processes.

**What skills and training do you need?**
- Bachelor degree with business emphasis;
- Five (5) years supervisory experience;
- Excellent verbal and written communication skills in both French and English;
- Ability to be autonomous and proactive;
- An excellent knowledge of managerial principles, customer contact center metrics and Non-Medical claims and inquiries;
- Highly organized with the ability to multitask;
- Results driven.



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