Assistant Director

7 months ago


Sherbrooke, Canada Global Excel Management Full time

**Job Description**:
Reporting to the Director, the Assistance Director will assist in lead the Primary Assistance, Claims Assistance and Health Assistance teams in achieving business results and delivering on our contractual promises. The responsibilities also includes developing and coaching the leadership team as well as taking ownership of various continuous improvement initiatives with the goal of enhancing customer experience in a cost effective manner.

**What does your typical day look like?**
- Support the leadership teams to make sure that all the set business goals are met;
- Develop and manage a high-performance team through training, quality and coaching programs;
- Drive strategic Customer Experience Initiatives;
- Manage and oversee department workload;

**What skills and training do you need?**:

- University degree or equivalent with minimum of five years of related work experience;
- Excellent communication skills in English (verbal and written);
- Demonstrated success in leadership roles at a Team Leader level (Coaching, motivating, solve problems, organize and prioritize, etc.);
- Innovative and strategic thinker;
- High level of professionalism and confidentiality;


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