Psychology Admin Coordinator
2 weeks ago
**Possibilities Clinic**
We’re looking for a full-time **Care Team Support** who is passionate about working within an innovative and multidisciplinary group practice. This position is a hybrid model (in the office when needed).
Our clinic thrives through these core cultural values:
- Change is possible
- We are always “becoming”
- Success requires a team
- Diversity and inclusion strengthen our team and services
- Science with empathy creates meaningful synergy
**The position is right for you if**
- You’re a caring, detail-oriented, and enthusiastic individual who looks forward to supporting members and patients of various teams (i.e., Coaching, Assessment, and Management team)
- You thrive in a patient
- and administrative-focused environment
- You have an exceptional standard of written and verbal communication
- You balance efficiency and accuracy well, and enjoy a fast-paced environment
- You value upholding discretion and confidentiality
**Responsibilities**
- Oversee video therapy room setup and ensure smooth functioning of virtual sessions;
- Act as the primary point of contact for patients, processing check-ins and addressing inquiries;
- Maintain and manage schedules, ensuring timely appointments and addressing any scheduling issues;
- Provide empathetic patient support, handle incoming queries, and offer administrative assistance to clinicians as required.
**Qualifications & Skills**
- Demonstrated experience in a customer service and client-facing role required
- Demonstrated experience in an administrative setting (healthcare administration preferred)
- High School Diploma or equivalent (Bachelor’s Degree in Business Administration, Health Care Management, or related field preferred)
- Completion of a Medical Secretary Course is an asset
- EMR experience is an asset (i.e., Oscar Pro)
- Technologically advanced
**What We Offer**
- We hire for culture contribution, not culture fit
- Team social events
- Opportunities to expand your knowledge across healthcare disciplines
- Company pension plan
- Extended health care benefits after successful completion of probation
- Paid vacation time
- Professional development fund
- At Possibilities, we are committed to fostering an environment that allows you to come to work as your truest self. We know that through diverse perspectives, expertise and backgrounds we can create a stronger and more creative work environment that delivers better results._
**Salary**: From $16.55 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
**Education**:
- Secondary School (preferred)
**Experience**:
- Healthcare administrative: 1 year (preferred)
- Customer service: 2 years (preferred)
Work Location: Hybrid remote in Toronto, ON
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