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Vice President, Operations
1 week ago
We are seeking a Vice President, Operations to join our team in Mississauga.
This is an exciting time to join People Corporation/Benefit Solutions. Our member-centric philosophy and passion for delivering exceptional benefits differentiate us in the marketplace. The Vice President of Operations Benefit Solutions has a significant responsibility in bringing the vision to life through the consistent delivery and maintenance of agreed upon levels of services and support to clients, their representatives and their members. Within this area of operations, clients are predominantly multi-employer Trusteed based entities that are tasked to provide benefits and pensions to a Union affiliated membership base and their beneficiaries. The position directly oversees operations in all Benefit Solutions offices (BPA, Coughlin & Associates and the McAteer Group of Companies).
Services typically include the administration and delivery of group health, medical and life insurance benefits as well as pension benefits. Services to the Benefit Solutions client base also includes benefit claims adjudication and payment - on behalf of insurers on an insured basis - and on behalf of Trust Funds directly on a self-insured basis. In collaboration with IT leadership, the role also oversees the AS400/Basys Development/Programming and Productions departments. Customer service plays a central role in client satisfaction in many departments and is also overseen by this management position at its highest level. Consulting, Information Technology, Accounting and certain Human Resource services are provided to clients by other departments within Benefit Solutions and People Corporations shared, however, coordination and integration with these other service departments is required for Benefit Solutions to be successful. Vendors and external service providers interact with all departments overseen by this position and proper oversight is required. Superior employee learning, effective job design and efficient workflow processes all fall within the scope of responsibility.
**The Vice President, Operations will**:
- Business Plans and Budgets - operational implementation of the Benefit Solutions and People Corporation company business plan in order to achieve the delivery of agreed upon services and support as outlined in client service contracts. Ensuring his/her operational reports establishes and maintains internal goals and targets for assigned Managers and is responsible to ensure that all employees within service departments and offices are aligned with corporate business objectives, including financial budgeting objectives.
- Alignment and delivery of best practices - assess current operational across Benefit Solutions (all offices and divisions) and make clear recommendations for aligning best practices, functional alignment and optimization of Benefit Solutions entities.
- Project Delivery - oversees the Benefit Solutions project and transformation list and ensures adhere to the governance structure and deliver projects with clear plans, actions and outcomes, taking into context Divisional priorities as outlined by leadership.
- Provision and Delivery of Third Party Services - procures and oversees the effective delivery of services to stakeholders including but not limited to Administration (Employer contribution and eligibility determination), Claims Adjudication Service including Payment, Customer Service, CRM maintenance support, consultation support for CRM Development, Production Department Services and Pension and Retirement Services as well as many smaller services that still remain critical to Benefit Solutions Trust Funds and Union Offices. Promotes the proper implementation of internal controls and processes within the records management systems at Benefit Solutions entities.
- Information Technology (I.T.) Support - oversees the provision of AS400/Basys Development/Programming departmental services related to BPA administration, claims and pension services to ensure the effective ongoing administration of health, medical and pension services to stakeholders on BPA legacy systems and supports the PMO/CIO as necessary for the CRM system. The role involves working with AS400, Basys (third party) and Microsoft Customer Relationship Management (“CRM”) hardware and software, all designed to meet specific Trustee and membership needs. CRM hardware and software are owned, operated and serviced by People Corporation in conjunction with BPA and Coughlin needs and requirements. Supporting the conversion and implementation of Benefit Solutions clients onto the CRM system and off legacy systems is critical to success in this position.
- Employee Engagement - Responsible for the effective leadership and engagement of BPA and Coughlin Operational leaders as well as all unit employees. Monitors and seeks to continuously improve employee performance in all roles and offices. Implements processes, systems and or tools that allow for the