Vice President, Client Services

4 weeks ago

Mississauga, Canada Cushman & Wakefield Full time

Job Title

Vice President, Client Services

Job Description Summary

The Vice President, Client Services reports to the Senior Vice President, Client Services of the Company, and directly supervises Manager HSSE, Client Services and Service Delivery Managers. Additionally, the Vice President, Client Services works with business development, finance, human resources, safety, and other functional staff to help achieve his/her objectives, as well as with other Vice Presidents as required (e.g., with respect to national accounts).

The Vice President, Client Services is responsible for the safety, profitability, service delivery, and retention of the accounts in a specific region or market segment. The purpose of this position is to achieve the objectives of senior management and ownership with respect to business operations.

**Job Description**:
PRINCIPAL RESPONSIBILITIES

Operations

Oversees all activities of assigned region or market segment and gives direction to its management staff.
Develops and presents Business Plan for the region or market segment, to include current and anticipated business, upselling of current business, specials, lost business, business trends, customer/market needs, along with related strategies.
Oversee operations of accounts and employee/job productivity levels, being accountable for effective and efficient delivery of services.
Administers and monitors compliance with all internal/external policies and procedures and ensures ongoing employee compliance.
Conducts on-site inspections and contract cost assessment for current and new business.
Manage operations and client relations to minimize business disruption and maximize retention.
Demonstrates excellent interpersonal skills, establishing and maintaining the respect and confidence of employees and customers, and communicating effectively with a variety of professionals and at all levels.

Business Development

Oversees and directs all customer advocacy activities in the region or market segment and functions as a customer advocate, regularly calling on customers, assessing levels of customer satisfaction, formulating pro-active measures for ensuring improved customer service, and providing liaison services.
Participates in sales activities related to current, prospective, and new customers, in conjunction with Business Development.
Sources and pursues referrals for new and future business in conjunction with Business Development.
Participates in the preparation/analysis for bid/re-bid proposals.
Participates in market assessment, service industry analysis, sales targeting, and sales/upsell activities, in conjunction with Business Development.
Develops contract proposals and makes related presentations on same in conjunction with Business Development.
Supports Business Development efforts with all Cushman Wakefield organizations such as Facilities Solutions, Asset Services and Global Occupier Services.
Participates in marketing activities, to include promoting C&W’S image and identity programs/events; acting as the spokesperson for C&W in its customer advocacy efforts; product and advertising activities; and the development of marketing intelligence in the community served.

Finance

Manages the P&L of the region or market segment, monitoring ongoing status and providing substantive corrective action as needed to maintain/increase targeted financial objectives.
Utilizes the financial dashboard on a monthly basis.
Prepares/evaluates monthly, quarterly, and annual budgets/budget reports, and presents/discusses same with senior management, providing strategies for any needed corrective actions, and follow-up reporting on results.
Closely monitors receivables, achieving the DSO target for the region.
Prepares and provides short-term/long-term financial forecasting to senior management, outlining appropriate strategies for any corrective action.

Human Resources

Screens, interviews, and selects Directors, Client Services, and participates in the selection of Service Delivery Management roles, working in conjunction with Human Resources.
Supports and promotes DE&I practices.
Ensures compliance with Federal, Provincial, and Company guidelines concerning the hiring of personnel in the region or market segment.
Evaluates the work performance of all direct reports annually and prepares a succession plan for the region or market segment.
Establishes contingency, Director, Client Services plans in anticipation of new accounts, expanded geographic or market penetration, or the loss of current staff.
Participates in the career development of employees, providing assessment, planning, and follow-up evaluation of staff, as well as participates in self-development courses/seminars/external programs.
Keeps current with Union contracts and guidelines, and participates as needed in Union salary issues, grievances, layoffs, and other related matters.

Safety

Oversees and implements Safety policy, procedures, and communications for all personne

  • Vice President Sales

    1 month ago

    Mississauga, Canada Elith Consultancy Services Full time

    Our Client a leader in Office & Commercial Moving, Logistics & Supply Chain is looking for a dynamic Vice President - Sales to join their Leadership team. As the Vice President of Sales you will be a key leader in shaping and executing the companies sales strategy. **Responsibilities**: Reporting directly to the President & CEO, the Vice President of Sales...

  • Vice President, Creative Services

    2 days ago

    Mississauga, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Vice President, Operations

    1 month ago

    Mississauga, Canada People Corporation Full time

    Job Description We are seeking a Vice President, Operations to join our divisional leadership team headquartered in Mississauga. The Vice-President Operations, Benefit Solutions contributes to the success of Benefit Solutions and People Corporation by ensuring that an exceptional client experience is delivered during every interaction, through one...

  • Vice President, Operations

    1 month ago

    Mississauga, Canada People Corporation Full time

    We are seeking a Vice President, Operations to join our divisional leadership team headquartered in Mississauga. The Vice-President Operations, Benefit Solutions contributes to the success of Benefit Solutions and People Corporation by ensuring that an exceptional client experience is delivered during every interaction, through one optimized integrated...

  • Vice President, Operations

    2 months ago

    Mississauga, Canada People Corporation Full time

    We are seeking a Vice President, Operations to join our divisional leadership team headquartered in Mississauga. The Vice-President Operations, Benefit Solutions contributes to the success of Benefit Solutions and People Corporation by ensuring that an exceptional client experience is delivered during every interaction, through one optimized integrated...

  • Vice President, Operations

    1 month ago

    Mississauga, Canada People Corporation Full time

    We are seeking a Vice President, Operations to join our divisional leadership team headquartered in Mississauga. The Vice-President Operations, Benefit Solutions contributes to the success of Benefit Solutions and People Corporation by ensuring that an exceptional client experience is delivered during every interaction, through one optimized integrated...

  • Executive Assistant to The Vice President

    4 weeks ago

    Mississauga, Canada Ontario Clean Water Agency Full time

    The Ontario Clean Water Agency (OCWA) believes in Our Communities, Our Environment and Our People. As a trusted partner to municipalities, First Nations communities, businesses, governments and institutions across Ontario, we provide our clients with total solutions in water and wastewater. We are dedicated to working closely with our clients to help them...

  • marketing vice-president

    2 weeks ago

    Mississauga, Canada BITTS Testing Services Inc. Full time

    marketing vice-president - trade, broadcasting and other services Verified Posted on February 22, 2024 by Employer details BITTS Testing Services Inc. Job details Salary 62.05 hourly / 35 hours per week Terms of employment Permanent employment Full time Shift Start da

  • Vice President

    4 weeks ago

    Mississauga, Canada Sheridan Student Union Full time

    Sheridan Student Union Inc., 4180 Duke of York Boulevard, Mississauga, Ontario, Canada Req #78 Thursday, February 8, 2024 Position: Vice-President of Academics; OR of Advocacy; OR of Community; OR of Engagement; OR of InternationalReports to: PresidentLocation: Davis (Brampton); Trafalgar (Oakville); HMC (Mississauga) Hiring at least one from each...

  • Vice President

    4 weeks ago

    Mississauga, Canada Sheridan Student Union Full time

    Sheridan Student Union Inc., 4180 Duke of York Boulevard, Mississauga, Ontario, Canada Req #78 Thursday, February 8, 2024 Position: Vice-President of Academics; OR of Advocacy; OR of Community; OR of Engagement; OR of InternationalReports to: PresidentLocation: Davis (Brampton); Trafalgar (Oakville); HMC (Mississauga) Hiring at least one from each...

  • Vice President

    4 weeks ago

    Mississauga, Canada Sheridan Student Union Full time

    Sheridan Student Union Inc., 4180 Duke of York Boulevard, Mississauga, Ontario, Canada Req #78 Thursday, February 8, 2024 Position: Vice-President of Academics; OR of Advocacy; OR of Community; OR of Engagement; OR of InternationalReports to: PresidentLocation: Davis (Brampton); Trafalgar (Oakville); HMC (Mississauga) Hiring at least one from each...

  • Vice President, Operations

    1 month ago

    Mississauga, ON, Canada People Corporation Full time

    We are seeking a Vice President, Operations to join our divisional leadership team headquartered in Mississauga. The Vice-President Operations, Benefit Solutions contributes to the success of Benefit Solutions and People Corporation by ensuring that an exceptional client experience is delivered during every interaction, through one optimized integrated...

  • Vice President

    1 month ago

    Mississauga, Canada People Corporation Full time

    We are seeking a Vice President & Practice Lead to join our BPA team in Mississauga. Reporting to the National Vice President Consulting, BPA and Coughlin & Associates, the Practice Lead is accountable for a portfolio of clients and providing leadership to a group of seasoned Benefit consultants in the BPA Ontario team. This role is responsible for ensuring...

  • Vice-president of Operations

    1 month ago

    Mississauga, Canada CloudMD Full time

    **Who We Are** Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing...

  • Vice President

    1 month ago

    Mississauga, Canada KAG Canada Full time

    **Vice President, Logistics, Connectrans** **About Connectrans** - Connectrans is a division of the **Kenan Advantage Group** and **KAG Logistics**, a recognized leader in North American transportation. For over two decades, Connectrans has been the go-to transportation management company for hundreds of clients. Through our unmatched level of customer...

  • Vice President, Core Data

    2 weeks ago

    Mississauga, Canada Compass Digital Full time

    We are seeking an experienced Vice President of Core Data to lead our data-centric teams, including Data Engineering, Business Intelligence, Analytics Engineering, and Data Enablement Services. The ideal candidate will be a strategic leader capable of driving data initiatives that support Compass Group’s objectives and growth. This role reports into the...

  • Vice President

    4 weeks ago

    Mississauga, ON, Canada Sheridan Student Union Full time

    Sheridan Student Union Inc., 4180 Duke of York Boulevard, Mississauga, Ontario, Canada Req #78 Thursday, February 8, 2024 Position: Vice-President of Academics; OR of Advocacy; OR of Community; OR of Engagement; OR of International Reports to: President Location: Davis (Brampton); Trafalgar (Oakville); HMC (Mississauga) Hiring at least one from each...

  • Operations Vice President

    7 days ago

    Mississauga, Canada Creative Solutions Services, LLC Full time

    Job Title: Operations Vice President Location: Mississauga ON L5R 3G5 Employment Type: Full Time $65.00 hourly / 37.5 to 44 hours per Week About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving...

  • Operations Vice President

    1 week ago

    Mississauga, Canada Creative Solutions Services, LLC Full time

    Job Title: Operations Vice President Location: Mississauga ON L5R 3G5 Employment Type: Full Time $65.00 hourly / 37.5 to 44 hours per Week About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving...

  • Operations Vice President

    7 days ago

    Mississauga, Canada Creative Solutions Services, LLC Full time

    Job Title: Operations Vice President Location: Mississauga ON L5R 3G5 Employment Type: Full Time $65.00 hourly / 37.5 to 44 hours per Week About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving...