Client Services Manager

2 weeks ago

Mississauga, Canada Bond Brand Loyalty Inc Full time

The Client Services Manager role provides thought leadership, innovative solutions, and delivery excellence to Bond’s clients. In this particular role, you will be responsible for leading the successful delivery and evolution of an existing book of Bond’s healthcare business with other Bond services including Marketing, Strategy, Loyalty, and Analytics represented. Working with a core team of people from across the organization your project management rigor, business growth orientation, and proven people leadership and client relationship skills, will bring a new level of service excellence to our clients.

This key role will support teams from all facets of our business to inspire delivery excellence which contributes to the diversification and expansion of both existing and new clients. Ensuring excellence in delivery of current programs, deepening relationships with key clients through a results-oriented mindset and an unwavering focus on client satisfaction are key elements to success in this role.

You love to think differently and see beyond the immediate needs to provide the right direction for the future yet understand the need for clear processes and communication in order to bring Bond’s ‘smart minds, safe hands’ approach to life. You are the perfect blend of client partner, people leader, growth enabler, and operations guru that can deliver with excellence and exceed client expectations.

So, take a moment to ask yourself these key questions:

- Do you have leadership experience in Loyalty, Marketing or Analytics?
- Experience in the healthcare industry is an asset.
- Are you keen to understand insights and data to validate and drive business-focused outcomes?
- Are you looking for an opportunity to lead the development and roll-out of industry leading, innovative engagement solutions?
- Do you live to build your teams up and empower them to deliver with excellence every time?
- Do you have an operations mind-set that values rigor and process?

Would you say you are never satisfied with ‘status quo’ and your goal is to exceed client expectations at a minimum? Sound like you? Then we want you to join our dynamic team

**Responsibilities**
- Lead project teams that are supported by multiple Bond practices.
- Ensure project management rigor is developed and executed in every project.
- Provide strategic insight to clients’ programs.
- Communicate with clients daily to ensure satisfaction.
- Manage accounts’ financial aspects (projections, budgets, contracts, fees etc.).
- Report on activities and account to client and Senior Management.

**Do these statements describe you?**
- I am a quick study.
- I have a passion for problem solving and innovation.
- I have experience in Loyalty, Marketing or Analytics
- I am client focused and put the client at the heart of all I do.
- I have excellent communication skills and am highly organized.
- I can operate and build relationships at all corporate levels.
- When I work on a project, big or small, I’m driven by two words: Own it
- I work hard to inspire the best in my team and myself.
- To thrive in business and life it’s important to create bonds.
- Plan and Adapt. Always keeping the client objectives in mind. That’s me.
- I’m big into asking questions and looking for new ways to grow.
- I thrive in a collaborative, team-oriented environment.
- I have built relationships that go beyond day-day business; I am my clients’ most heartfelt advocate, and my teams’ most supportive leader.
- I am proficient in MS Office.

**Why Join Us?**

Bond is proudly recognized as a Great Place to Work and a Best Managed Company. We’re 800(ish) people working tirelessly together to deliver extraordinary solutions to our clients. You’ll be joining a hyper-talented team with a galaxy of skillsets ranging from research to creative to digital and beyond. You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest business challenges.

Please connect with our People & Values team should you require any accommodation.

Hybrid

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