Manager, Client Services

3 weeks ago

Mississauga, Canada Spectrum Health Care Full time

Company Description

Your happiness and well-being are top priorities at Spectrum We offer competitive wages, paid sick days, RRSP matching and more

We are hiring a  Manager, Client Care Services   to support our Peel branch.  This position will work out of our  Mississauga office.

Reporting to the Regional Manager, the  Manager, Client Care Services  manages the Client Care Coordinators and oversees the coordination of patient schedules and ensures the overall efficiency of service delivery for government funded and private patient programs. The Manager, Client Services  responds to difficult situations related to patient care and/or patient schedules, supports in addressing employee concerns, implements and manages scheduling processes including monitoring and reporting of key performance indicators such as missed care and referral acceptance, and managing the day-to-day operations of the coordination department.

At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of  Canada’s Best Managed companies  and a committed member of a team of highly skilled healthcare professionals. 

Job Description

Motivates, directs and coaches staff to ensure quality care to all clients. Reviews staffing assignments to ensure the delivery of quality care to all clients and overtime for field staff is managed Ensures effective resolution of customer complaints to increase satisfaction and maintain customer loyalty Oversees staffing and the preparation of monthly schedules for Client Service Coordinators Oversees the hiring, training and orientation for Client Service Coordinators Attends and facilitates meetings as required both internal and external. Collects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activities Organizes & evaluate workflows for the coordination team. Identifies trends, process gaps, and variations as part of establishing a continuous quality improvement Communicates serious service quality issues to the Regional Director/Manager for intervention and resolution where appropriate Supports the Regional Director/Manager with projects and day to day operations as required

Qualifications

Minimum 5 years experience in the health care industry with experience in home care Registered health care professional an asset Post-secondary education or equivalent work experience 2+ years’ people management experience Demonstrated commitment to the delivery of customer service excellence Ability to manage and improve core business processes Proficient in Microsoft Office applications including Word, Excel, and PowerPoint Strong computer skills (including ability to learn proprietary software and prepare reports in Excel) 

Additional Information

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click to learn more about this esteemed honour.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at () for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.

  • Client Solutions Manager

    4 weeks ago

    Mississauga, Canada National Logistics Services Full time

    **Company Overview** National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS’s well-established Canadian retail relationships, transportation partnerships, and infrastructure provide our internationally recognized clients with a...

  • Client Services Manager

    4 weeks ago

    Mississauga, Canada The Compass Food Bank & Outreach Centre Full time

    **Permanent Position - Client Services Manager** **The Compass Food Bank and Outreach Centre** The Compass Food Bank and Outreach Centre (427 Lakeshore Road E, Mississauga ON) provides “help for today and hope for tomorrow” by providing a safe and welcoming place for people to come for help. The Compass is seeking a Client Services Manager to oversee...

  • Manager, Client Services

    4 weeks ago

    Mississauga, Canada Sephora Full time

    **Job ID**: 214858 **Store Name/Number**: ON-Heartland (0896) **Address**: Heartland Town Centre 6075 Mavis Road Space #19, Mississauga, ON L4V 1E3, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in...

  • Manager, Client Services

    4 weeks ago

    Mississauga, Ontario, Canada Spectrum Health Care Full time

    Motivates, directs and coaches staff to ensure quality care to all clients.Reviews staffing assignments to ensure the delivery of quality care to all clients and overtime for field staff is managedEnsures effective resolution of customer complaints to increase satisfaction and maintain customer loyaltyOversees staffing and the preparation of monthly...

  • Manager, Client Services

    1 week ago

    Mississauga, Ontario, Canada Spectrum Health Care Full time

    Company DescriptionYour happiness and well-being are top priorities at Spectrum We offer competitive wages, paid sick days, RRSP matching and moreWe are hiring a Manager, Client Care Services to support our Peel branch. This position will work out of our Mississauga office. Reporting to the Regional Manager, the Manager, Client Care Services manages the...

  • Manager, Client Services

    4 weeks ago

    Mississauga, Canada Spectrum Health Care Full time

    Motivates, directs and coaches staff to ensure quality care to all clients.Reviews staffing assignments to ensure the delivery of quality care to all clients and overtime for field staff is managedEnsures effective resolution of customer complaints to increase satisfaction and maintain customer loyaltyOversees staffing and the preparation of monthly...

  • Manager, Client Services

    1 week ago

    Mississauga, Canada Spectrum Health Care Full time

    Company DescriptionYour happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more!We are hiring a Manager, Client Care Services to support our Peel branch. This position will work out of our Mississauga office. Reporting to the Regional Manager, the Manager, Client Care Services manages the...

  • Manager, Client Services

    3 weeks ago

    Mississauga, Canada FNF Canada Full time

    FNF Canada is a leading service provider to financial institutions in the area of mortgage processing, tax and appraisal services, and title insurance. We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous improvement and innovation. Reporting to the AVP, Client Services the ideal candidate will...

  • Manager, Client Services

    4 weeks ago

    Mississauga, Canada FNF Canada Full time

    Date Posted: March 25, 2024Location: Mississauga, ONDepartment: Lending Solutions FNF Canada is a leading service provider to financial institutions in the area of mortgage processing, tax and appraisal services, and title insurance. We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous...

  • Manager, Client Services

    3 weeks ago

    Mississauga, Canada FNF Canada Full time

    Date Posted: March 25, 2024Location: Mississauga, ONDepartment: Lending Solutions FNF Canada is a leading service provider to financial institutions in the area of mortgage processing, tax and appraisal services, and title insurance. We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous...

  • Manager, Client Services

    3 weeks ago

    Mississauga, Canada FNF Canada Full time

    Date Posted: March 25, 2024Location: Mississauga, ONDepartment: Lending Solutions FNF Canada is a leading service provider to financial institutions in the area of mortgage processing, tax and appraisal services, and title insurance. We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous...

  • Client Services Manager

    7 days ago

    Mississauga, Canada Think Logistics Inc. Full time

    **Position Details**: - Communicate directly with clients to determine operational requirements and communicate these requirements internally to operations staff; ensuring all client requirements are met. - Cultivation of client service with the foresight to be able to expand additional client program opportunities within Think Logistics. - Responsible for...

  • Client Account Manager

    7 days ago

    Mississauga, Canada Premium Retail Services Full time

    As a Client Account Manager in a 3PL Retail Marketing and Merchandising company representing one of the largest tech companies in the world, you'll be accountable for ensuring the client's needs are well prepared for and being met along with project management KPIs. You'll serve as the direct contact to assigned client(s) and be responsible for communicating...

  • Client Account Manager

    7 days ago

    Mississauga, Canada Premium Retail Services Full time

    As a Client Account Manager in a 3PL Retail Marketing and Merchandising company representing one of the largest tech companies in the world, you'll be accountable for ensuring the client's needs are well prepared for and being met along with project management KPIs. You'll serve as the direct contact to assigned client(s) and be responsible for communicating...

  • Client Account Manager

    7 days ago

    Mississauga, Canada Premium Retail Services Full time

    As a Client Account Manager in a 3PL Retail Marketing and Merchandising company representing one of the largest tech companies in the world, you'll be accountable for ensuring the client's needs are well prepared for and being met along with project management KPIs. You'll serve as the direct contact to assigned client(s) and be responsible for communicating...

  • Client Account Manager

    13 hours ago

    Mississauga, Canada Premium Retail Services Full time

    As a Client Account Manager in a 3PL Retail Marketing and Merchandising company representing one of the largest tech companies in the world, you'll be accountable for ensuring the client's needs are well prepared for and being met along with project management KPIs. You'll serve as the direct contact to assigned client(s) and be responsible for communicating...

  • Client Account Manager

    1 week ago

    Mississauga, Canada Premium Retail Services Full time

    Client Account Manager General Information Company: PRE-CA Location: Mississauga, Ontario, L4W 5N5 Ref #: M52710 Function: Corporate Employment Duration: Full-time Benefits: Premium offers a competitive salary along with a full benefits package including health, dental, vision, life insurance, and vacation for full-time...

  • Client Services Manager

    3 days ago

    Mississauga, Canada Belvika Trade & Packaging Full time

    **Belvika Trade & Packaging Ltd. **is a leading one-stop contract packaging company, specializing in precision packing of dry foods, chocolate and confectionary products from multiple facilities totaling more than 500,000 ft2. A 30-year-old and 100% owned Canadian Company, Belvika has grown to be one of the largest co-packers of chocolate, confectionary and...

  • Manager, Client Services

    4 weeks ago

    Mississauga, ON, Canada FNF Canada Full time

    Date Posted: March 25, 2024Location: Mississauga, ONDepartment: Lending Solutions FNF Canada is a leading service provider to financial institutions in the area of mortgage processing, tax and appraisal services, and title insurance. We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous...

  • Client Account Manager

    7 days ago

    Mississauga, ON, Canada Premium Retail Services Full time

    As a Client Account Manager in a 3PL Retail Marketing and Merchandising company representing one of the largest tech companies in the world, you'll be accountable for ensuring the client's needs are well prepared for and being met along with project management KPIs. You'll serve as the direct contact to assigned client(s) and be responsible for...