User Support Technician
3 weeks ago
Education: College/CEGEP
- Experience: 1 year to less than 2 years
**Tasks**:
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
**Supervision**:
- 5-10 people
**Computer and technology knowledge**:
- Networking security
**Transportation/travel information**:
- Public transportation is available
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
**Own tools/equipment**:
- Cellular phone
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Organized
- Team player
- Ability to multitask
**Other benefits**:
- Parking available
- Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week
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